Window Service Technician - Mesa

Pella Corporation; Mesa (AZ); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Health insurance

Life insurance

Paid time off

Vision insurance

Job summary

A leading window and door manufacturer in Mesa, Arizona, is seeking motivated individuals for full-time positions. Responsibilities include installing window and door products, ensuring safety compliance, and effectively communicating with customers and team members. Ideal candidates should possess strong communication skills, attention to detail, and the ability to work outdoors. Benefits include 401(k), health insurance, and paid time off. Construction and service tech experience preferred.

Qualifications

• 1-2 years’ experience in customer service preferred.
• Looking for leaders with ability to listen and advance.
• Must tolerate outdoor elements.

Responsibilities

• Professionally communicate with homeowners and colleagues.
• Install Avanti window & door products into homes.
• Follow safety guidelines and enforce company policies.

Skills

Communication skills

Ability to use hand-tools and power tools

Attention to detail

Basic math knowledge

Positive attitude

Ability to work from a ladder

Ability to navigate Apple iOS and GPS

Tools

Cordless drivers

Levels

Nail guns

Job description

Responsibilities

• Professionally communicating with homeowners and other Avanti colleagues
• Follow rules related to vehicles and safety
• Start times are promptly at 6 AM, M-F
• Occasional Saturday availability may be required
• Installing Avanti window & door products into newly constructed homes
• Properly executing designated flashing and install methods for vinyl windows & doors
• Learning The Avanti Install Method (AIM)
• Helping and supporting team members
• Always following company safety guidelines
• Ability to communicate with customers and set proper expectations
• Ability to follow and enforce company policy and procedures

Skills & Knowledge

• Speak and write in English
• 36-month minimum, clean Motor Vehicle Record (MVR) Service Tech are Required to Drive Company Vehicle
• Use of hand-tolls and power tools required
• Attention to detail is required
• Regularly carry up to 80 pounds; team lift when required
• Have a positive attitude
• Okay working from a ladder up to 20’ height
• Basic math knowledge
• Ability to navigate Apple iOS and GPS operating system

Communication Skills

Proficient verbal and written English language skills are required as well as good public relations and customer service skills. Ability to read, interpret, understand and explain documents such as product specifications or warranty manuals. Ability to effectively present information to others, gather information from others, and respond appropriately to questions from customers, coworkers, and managers. Must display excellent phone and email etiquette. Must be able to present an appropriate attitude for the situation when interacting with customers or coworkers.

Qualifications and Skills

• 1-2 years’ customer service; customer interaction experience preferred.
• Prior knowledge of general construction applications and terminology and/or window and door applications or components is desirable but not required.
• Must be able to tolerate outdoor elements
• Clean driving record and MVR a premium
• Looking for leaders with the ability to listen and advance
• Punctual and reliable; be at work on time every day
• Window experience a plus
• I am willing to learn AIM method, on-the-job training from day one
• Ability to use cordless drivers, levels, and nail guns
• Ability to safely climb a ladder
• Ability to follow OSHA fall protection procedures
• Ability to lift to 30-100 lbs. several times per day
• Ability to work in a team environment
• Ability to embrace, improve, and more importantly enjoy the opportunity to grow rapidly growing company
• Ability to communicate professionally and manage customer expectations

The Work Environment

The work environment with this job primarily includes working in the field.

Job Type

Full-time

Benefits

• 401(k)
• 401(k) matching
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Experience Requirements

• Construction: 1 year (Required)
• Window Service Tech: 1 year (Required)

Driver Requirements

• Driver's License (Required)
• Clear MVR (Required)