Window and Door Service Technician and Measurer

Window World of Indianapolis; Indianapolis (IN); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Employee discounts

Free uniforms

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

A leading window and door provider in Indianapolis is seeking a Measure & Service Technician. The ideal candidate will be detail-oriented, experienced in window and door installation, and possess strong problem-solving skills. Responsibilities include precise measurements for installations, troubleshooting, and repairing existing systems. This role offers an opportunity to contribute to a supportive team culture and career advancement within a trusted brand in home improvement.

Qualifications

• Previous experience in window and door installation or service is essential.
• Ability to use a CRM system effectively.
• Strong aptitude for troubleshooting and repairs.

Responsibilities

• Conduct precise measurements of windows and doors for installation.
• Diagnose issues and perform repairs on existing installations.
• Manage inventory of necessary parts and tools for service calls.

Skills

Experience in window and door installation

Strong mechanical aptitude

Excellent communication skills

Customer focus

Problem-solving skills

Attention to detail

Tools

CRM program

Job description

Benefits

• 401(k)
• 401(k) matching
• Employee discounts
• Free uniforms
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

Why Window World of Indianapolis?

Join a team that's committed to excellence in every aspect of home improvement. At Window World of Indianapolis, we pride ourselves on:

• Quality Products: We offer top-of-the-line windows and doors, known for their durability, energy efficiency, and aesthetic appeal. You'll be proud to represent products that truly make a difference in customers' homes.
• Industry Leader: Window World is a nationally recognized brand with a reputation for exceptional customer service and quality craftsmanship. You'll be part of a company that’s a leader in the industry.
• Strong Team Culture: We foster a supportive and collaborative work environment where everyone's contributions are valued. Our team is dedicated to helping each other succeed.
• Growth Opportunities: We believe in investing in our employees and providing opportunities for career advancement. As our company grows, so can your career.
• Giving Back: We are committed to giving back to the community and supporting important causes. You'll be part of a company that cares.

Summary

Window World of Indianapolis is seeking a versatile and skilled Measure & Service Technician to join our team. This dynamic role encompasses both the accurate measurement for new window and door installations and the ability to troubleshoot and repair existing installations. The ideal candidate will be detail-oriented, customer-focused, and possess a strong aptitude for technical problem-solving.

Responsibilities

Measurements:

• Conduct precise measurements of windows, doors, and related structures to ensure proper fit and functionality for new installations.
• Accurately record all measurements and relevant details in our standardized documentation system.
• Communicate effectively with customers, addressing questions and concerns regarding the measurement process.

Service and Repair:

• Product Expertise: Thoroughly understand Window World products, installation techniques, and potential issues.
• Troubleshooting: Investigate customer complaints or reported problems, diagnose issues, and determine appropriate solutions.
• Repairs: Perform repairs on windows and doors, addressing malfunctions, leaks, drafts, or other concerns.
• Parts Management: Load and maintain a well‑organized vehicle inventory of necessary parts and tools for service calls.
• Scheduling: Plan and manage daily schedule to maximize efficiency and meet customer needs.
• Communication: Proactively communicate with customers regarding arrival times, updates, and any necessary rescheduling.

Qualifications

• Experience: Previous experience in window and door installation, service, or a related field is a must.
• Technology: Must be able to use a CRM program to enter notes after every appointment and upload documents. Ability to learn our order entry programs.
• Technical Skills: Strong mechanical aptitude and ability to troubleshoot and repair window and door systems.
• Attention to Detail: Meticulous in measurements and documentation to ensure accuracy and avoid errors.
• Communication Skills: Excellent written and verbal communication with both customers and internal teams.
• Customer Focus: A commitment to providing exceptional customer service and building strong relationships with clients.
• Problem-Solving Skills: Ability to analyze problems, identify root causes, and implement effective solutions.
• Physical Requirements: Ability to lift and carry heavy objects, climb ladders, and work in various weather conditions.
• Valid Driver's License: Must possess a valid driver's license and a clean driving record.

About Us

Window World of Indianapolis has been providing top-quality vinyl windows and doors to customers for over 20 years. Our commitment to excellence and customer satisfaction has made us a trusted name in the industry. Join our team and be a part of a company that values its employees and provides opportunities for growth and development.