Window and Door Service Technician

Renewal by Anderson Metro & Midwest; Lawrenceville (GA); On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

Company vehicle

Gas card

Tools provided

Insurance (medical, dental, vision, &/

401(K) with company match

Student loan repayment

Tuition reimbursement

Employee discount

PTO and holidays

Floating holidays

Job summary

Renewal by Andersen is seeking an experienced installer to service and replace windows and doors in residential settings. You will troubleshoot on-site, replace defective parts, and address customer needs to ensure satisfaction.

The role requires 3-5 years of installation experience, knowledge of custom window/door installation, and the ability to lift up to 100 lbs and climb a ladder. A valid driver's license is required.

Qualifications

• 3-5 years of experience installing windows and doors.
• Custom window and door installation knowledge.
• Thorough experience with using a metal brake and caulking.
• Familiarity with and able to do some minor trim work around windows and patio doors both inside and out.
• Customer service experience with job troubleshooting as a key component.
• A valid driver's license.
• Excellent communication skills with the ability to build quick rapport.
• Ability to lift up to 100lbs and climb a ladder unassisted.

Responsibilities

• Provide service performance and address warranty issues with windows and doors.
• Troubleshoot jobs by manually fixing issues on-site and assisting with customer needs.
• Ensure customer satisfaction while addressing problems.
• Replace defective parts and help customers when windows aren't working properly.
• Diagnose issues on windows and doors such as water infiltration, bowed panels, interlock issues etc.

Skills

Customer service

Troubleshooting

On-site repairs

Lifting up to 100 lbs

Communication skills

Tools

Metal brake

Caulking

Hand tools

Job description

Renewal by Andersen is the custom division of Andersen Windows. Founded in 1903, Andersen Windows has been the world’s largest and most recognized brand for exclusive window and door systems. Renewal by Andersen was founded with the objective of creating a different and better window and door replacement experience for homeowners.

Responsibilities:

• Provide service performance and address warranty issues with windows and doors
• Troubleshoot jobs by manually fixing issues on-site and assisting with customer needs
• Ensure customer satisfaction while addressing problems
• Replace defective parts and help customers when windows aren't working properly
• Diagnose issues on windows and doors such as water infiltration, bowed panels, interlock issues etc.

Qualifications:

• 3-5 years of experience installing windows and doors
• Custom window and door installation knowledge
• Thorough experience with using a metal brake and caulking
• Familiarity with and able to do some minor trim work around windows and patio doors both inside and out
• Customer service experience with job troubleshooting as a key component
• A valid driver's license
• Excellent communication skills with the ability to build quick rapport
• Ability to lift up to 100lbs and climb a ladder unassisted
• Competitive starting hourly rate of $23-$25/hour
• Company vehicle, gas card and tools provided
• Full insurance package, including medical, dental, vision, and life insurance
• 401(K) with company match percentage
• Student loan repayment program and student tuition reimbursement program
• Employee perks discount program
• PTO, paid holidays, and floating holidays!

Equal Opportunity Employer, including disabled and veterans.