Windchill & CAD Applications Support

United Software Group Inc; Oakbrook Terrace (IL); On-site; USD 80,000 - 100,000; Full time

Job summary

United Software Group Inc is seeking a Windchill & CAD Applications Support specialist in Oakbrook Terrace, Illinois. This role requires extensive experience in administering and supporting the PTC Windchill platform alongside CAD applications. You will troubleshoot user issues, manage access requests, and coordinate with engineering teams and software vendors.

The ideal candidate has at least 8 years of relevant experience, excellent communication skills, and the ability to work closely with cross-functional teams. This is an exciting opportunity to contribute to the ongoing improvement and reliability of engineering application support processes.

Qualifications

• 8+ years of experience supporting PTC Windchill and engineering/CAD applications.
• 1+ years hands-on experience administering and supporting Creo environments.
• Ability to work effectively with engineering teams and business users.

Responsibilities

• Administer and support the PTC Windchill platform and Creo applications.
• Troubleshoot, analyze, and resolve user-reported application issues.
• Coordinate with software vendors for issue resolution and updates.

Skills

PTC Windchill support

Creo administration

Troubleshooting skills

User access management

Communication skills

Collaboration with offshore teams

Job description

Windchill & CAD Applications Support

Oakbrook, IL

Video Interview

Description

• Administer, maintain, and support the PTC Windchill platform and Creo applications.
• Provide technical support for CAD engineering applications across mechanical, electrical, firmware, and packaging engineering domains.
• Troubleshoot, analyze, and resolve user-reported application and system issues.
• Manage user provisioning, access requests, role assignments, and software license administration.
• Coordinate with software vendors for issue resolution, product updates, and platform upgrades.
• Collaborate with offshore support resources to ensure smooth day-to-day Windchill operations and support coverage.
• Support application upgrades, patch deployments, testing activities, and technical documentation updates.
• Monitor and manage incidents and service requests, ensuring timely resolution in accordance with service-level expectations.
• Work closely with engineering teams and business stakeholders to understand requirements and provide application support.
• Participate in continuous improvement initiatives for engineering application support processes and system reliability.

Basic Qualifications

• 8+ years of experience supporting PTC Windchill and engineering/CAD applications.
• 1+ years hands‑on experience administering and supporting Creo environments.
• Strong troubleshooting, incident management, and end‑user support skills.
• Experience with user access management, provisioning, and software license administration.
• Ability to work effectively with engineering teams, business users, and cross‑functional stakeholders.
• Strong verbal and written communication skills.
• Experience coordinating with or working alongside offshore/global support teams.
• Experience supporting application upgrades, patching, testing, and release activities.

Nice to Have

• Experience with CAD‑to‑PLM integrations.
• Knowledge of Product Lifecycle Management (PLM) processes and engineering change management.
• Familiarity with ITIL‑based service management and support processes.
• Experience supporting global engineering organizations and distributed teams.
• Understanding of engineering design workflows across mechanical, electrical, firmware, and packaging disciplines.