Will-Call Warehouse Associate - Fast-Paced & Helpful

SanMar-Internal; Ashland (VA); On-site; USD 23,000 - 33,000; Full time

Benefits offered by this job

Paid Time Off

Medical, dental, and vision benefits

401k plan and matches

Life insurance

Disability coverage

Paid maternity/paternity leave

Pet insurance

Job summary

SanMar in Ashland, VA is seeking a Will Call Associate to assist customers by locating and loading orders quickly and accurately. You will load trailers safely, answer inquiries in person, by phone, or email, and keep the showroom organized.

The role emphasizes safety, accurate documentation, and friendly customer service while supporting daily warehouse operations and order fulfillment.

Qualifications

• Listen to customers to locate and load orders accurately.
• Load trailers safely and efficiently per Ship Via instructions.
• Answer inquiries by phone, email, and in person.

Responsibilities

• Operate internal systems that store customer information (High Jump, Ody).
• Answer customer inquiries over the phone, via email and in person.
• Offer substitutions and alternatives when out of stock.
• Prepare all outgoing USPS for daily pickup.
• Document information clearly in High Jump and/or Ody.
• Educate customers on the SanMar Difference and products.
• Solve problems and find best solutions for SanMar and customers.
• Return voicemails and emails within 24 hours.
• Maintain Health Screening Logs for vendors and visitors.
• Keep showroom and will-call area clean and organized.
• Research and enter errors for stats.
• Provide up-to-date and accurate information to customers and coworkers.
• Check out equipment and return in good condition.
• Maintain a safe, neat work area per safety regulations.
• Perform other duties as assigned.
• Comply with all policies and standards.

Job description

SanMar in Ashland, VA is seeking a Will Call Associate to assist customers by locating and loading orders quickly and accurately. You will load trailers safely, answer inquiries in person, by phone, or email, and keep the showroom organized.

The role emphasizes safety, accurate documentation, and friendly customer service while supporting daily warehouse operations and order fulfillment.