Will-Call Warehouse Associate – Brisbane

BiRite Foodservice Distributors; Brisbane (CA); On-site; USD 46,000 - 50,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

401(k) with Employer Matching

Paid Time Off

Paid Holidays

Employee Anniversary Bonus

Job summary

BiRite Foodservice Distributors in Brisbane, CA is hiring a Warehouse Will-Call Agent to greet customers, verify orders, and manage will-call pickup with accuracy and courtesy. You will ensure proper labeling, staging, and communication with customers and staff for timely pickups.

The role requires lifting up to 50 lbs, working in an active warehouse, and maintaining FIFO food safety standards. Competitive benefits are offered after the introductory period.

Responsibilities

• Greet and offer assistance to every customer, sales representative, or employee at the Will-Call entrance.
• Provide clear communication and updates, including estimated wait times.
• Respond professionally and promptly to questions or concerns.
• Ensure all interactions reflect BiRite’s standards of respect, courtesy, and helpfulness.
• Demonstrate excellent communication skills, patience, and professionalism at all times.
• Confirm order details: customer name, items, quantities, and scheduled pick-up time.
• Ensure the order is correctly marked in the system as “Will Call.”
• Verify payment terms (e.g., prepaid vs. pay-on-pickup) and coordinate with the Will Call office team.
• Utilize basic computer skills and familiarity with warehouse management systems (AS400) to validate orders.
• Prioritize Will Call orders based on scheduled pickup times.
• Pick products accurately and efficiently, ensuring proper handling of perishable and non-perishable items.
• Follow FIFO (First-In, First-Out) food safety practices.
• Label and stage orders in the appropriate Will Call zones (Dry, Chill, Freezer).
• Lift, move, and organize products as needed up to 50 lbs.
• 100% accuracy is required. Notify manager if any issue arises.
• Store perishables in temperature-controlled areas until pickup time.
• Ensure temperatures are maintained and documented during staging and transfer.
• Adhere to all food safety and quality assurance standards.
• Place completed orders in designated Will Call areas.
• Label each order with customer name, order number, and pick-up time.
• Organize orders by pickup schedule to minimize confusion and delays.
• Notify customers via call, text, or email when orders are ready for pickup.
• Confirm pick-up instructions, dock location, and ID requirements.
• Direct bobtails and trucks to assigned dock doors only.
• Greet customers and verify their ID and order number upon arrival.
• Retrieve and review the order with the customer for accuracy.
• Collect payment if applicable.
• Provide invoice or receipt and obtain signature on pickup confirmation.
• Communicate clearly and respectfully throughout to ensure customer satisfaction.
• Update order status in the system in coordination with Will Call office staff.
• File all signed paperwork appropriately with the Will Call Clerk.
• Return unused or incorrect product to inventory and restock accordingly.
• Sanitize work area regularly, especially after handling perishable items.
• Maintain cleanliness and organization in the Will Call space at all times.

Job description

BiRite Foodservice Distributors in Brisbane, CA is hiring a Warehouse Will-Call Agent to greet customers, verify orders, and manage will-call pickup with accuracy and courtesy. You will ensure proper labeling, staging, and communication with customers and staff for timely pickups.

The role requires lifting up to 50 lbs, working in an active warehouse, and maintaining FIFO food safety standards. Competitive benefits are offered after the introductory period.