Will Call Coordinator - Ozarks

Performance Food Group; Springfield (MO); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Day 1 Health & Wellness Benefits

Employee Stock Purchase Plan

401K Employer Matching

Education Assistance

Paid Time Off

Job summary

Performance Food Group is seeking a Will Call Coordinator in Springfield, MO to provide excellent customer service at the will call area and coordinate with warehouse and sales teams. You will select items, palletize orders and help ensure accurate invoicing and payment processing.

The role requires strong organization, interpersonal skills, and safety awareness, with opportunities to grow within the distribution network. Training is provided and a team environment is maintained.

Qualifications

• High School diploma or GED required.
• 6–12 months order selection or warehouse experience with pallet jack or forklift.
• Ability to follow safety policies and HACCP principles.

Responsibilities

• Select products accurately from pick slots and palletize for orders.
• Provide administrative support including verbal/written communication and data entry.
• Analyze and verify counts and labeling against shipping documents.
• Communicate with customers, vendors and company personnel positively and proactively.
• Support HACCP and food safety practices in daily tasks.
• Back up warehouse duties as needed (receiving, put-away, sanitation, loading).

Skills

Customer service

Interpersonal skills

Organization

Education

High School diploma or GED

Tools

Pallet jack

Forklift

Job description

Company Description

Performance Foodservice, PFG's broadline distributor, maintains a unique relationship with a variety of local customers, including independent restaurants and hotels, healthcare facilities, schools, and quick-service eateries. A team of sales reps, chefs, consultants, and other experts builds close relationships with customers - providing advice on improving operations, menu development, product selection, and operational strategies. The Performance team delivers delicious food but also goes above and beyond to help independent restaurant owners achieve their dreams.

Job Description

We Deliver the Goods

• Competitive pay and benefits, including Day 1 Health & Wellness Benefits, Employee Stock Purchase Plan, 401K Employer Matching, Education Assistance, Paid Time Off, and much more
• Growth opportunities performing essential work to support America's food distribution system
• Safe and inclusive working environment, including culture of rewards, recognition, and respect

Position Summary

The Will Call Coordinator is responsible for providing excellent service to customers, sales, opco associates, and others who are picking up ordered food and non-food products via the location's service/will call area/window/desk. The position may report to the warehouse or sales department. The Will Call Coordinator performs duties including but not limited to selecting product, palletizing product, organizing product by order, processing invoices, handling payment, and other related duties. The position interfaces with customers, associates and vendors. The position requires strong customer service and interpersonal skills, organization skills and the ability to manage multiple priorities. The Will Call Coordinator functions as a team member within the warehouse department and performs all duties as assigned to meet business needs. Performs all duties in accordance with the Company's safety and work process policies and procedures.

Position Summary

• Accurately, timely and safely selects product from pick slots and palletizes product for orders. Carefully organizes product for pick up in assigned will call area. Keeps will call area organized, clean and free of clutter and debris.
• Provides administrative support including verbal/written communication, all required paperwork and system data entry. Completes all duties accurately and timely.
• Analyze and interpret numerical data and perform basic math functions. Ensures count accuracy, record count, and verifies quality and labeling of orders according to shipping documents.
• Communicate with customers, vendors and company personnel in a positive and proactive manner.
• Understands the critical need for Food Safety and HACCP in all work activities, application and documentation.
• Perform back up work for warehouse, as needed, including but not limited to receiving, let-downs, put-away, selection, sanitation, loading, etc.
• Performs other related duties as assigned.

Benefits

Click Here for Benefits Information

Qualifications

• High School graduate/GED
• 6-12 months Order selection and/or warehouse related work experience operating a pallet jack and/or forklift

Preferred qualifications

• 1-3 years Foodservice distribution warehouse related work experience operating a pallet jack and/or forklift; customer service experience; computer skills
• Pallet Jack and/or Forklift Certification

EEO Statement

Performance Food Group and/or its subsidiaries (individually or collectively, the "Company") provides equal employment opportunity (EEO) to all applicants and employees, regardless of race, color, national origin, sex, marital status, pregnancy, sexual orientation, gender identity, religion, age, disability, genetic information, veteran status, and any other characteristic protected by applicable local, state and federal laws and regulations. Please click on the following links to review: (1) our EEO Policy; (2) the "EEO is the Law" poster and supplement; and (3) the Pay Transparency Policy Statement.