Will Call I / Will Call & Operations Support Coordinator

Spectraforce Technologies, Inc.; Idalou (TX); On-site; USD 22,000 - 30,000; Part time

Job summary

Spectraforce Technologies, Inc. is seeking a Will Call & Operations Support Coordinator in Lubbock, TX.

This role provides administrative, customer service, and transactional accounting support for the operating company, including will call pickups, payments, and documentation. The ideal candidate has 2+ years of admin/operational support experience, comfortable in a warehouse environment, and capable of handling cash, deposits, and recordkeeping while coordinating with internal teams to resolve

Qualifications

• High School Diploma or GED required.
• 2+ years of experience in administrative support, accounts receivable, cash handling, customer service, or related roles preferred.
• Experience processing payments, deposits, invoices, or other transactional accounting activities preferred.

Responsibilities

• Customer & Operational Support: Assist customers with will call order pickups and payment processing; Serve as a point of contact for customers regarding order pickups and related inquiries; Process employee purchases; Support daily warehouse and operational activities; Maintain accurate records and documentation related to will call transactions.
• Accounting & Administrative Support: Process cash, check, and other manual payments; Prepare and complete deposits; Maintain and reconcile petty cash; Scan and organize invoices and remittances; Ensure documentation retained per procedures; Report discrepancies to processing teams.
• Compliance & Quality Support: Maintain regulatory and compliance documentation; Support quality control by documenting exceptions; Ensure claims and supporting docs submitted timely; Assist with audits and record reviews.

Skills

Customer service

Interpersonal skills

Attention to detail

Problem solving

Multitasking

Verbal & written communication

Education

High School Diploma or GED

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

Will Call I / Will Call & Operations Support Coordinator

Job Title: Will Call & Operations Support Coordinator
Location: Lubbock, TX USA, 79401
Duration: 2+ Months
Schedule: Tuesday through Saturday 7:30/8:00 AM to 4:30/5:00 PM

Description: The Will Call & Operations Support Coordinator provides administrative, customer service, and transactional accounting support for the operating company. This role serves as a key point of contact for customers picking up orders, processes payments and deposits, maintains documentation, supports compliance activities, and partners with internal teams to resolve operational issues and exceptions.

The ideal candidate is comfortable working in a warehouse environment, interacting with customers, handling financial transactions, and performing administrative tasks in support of daily operations.

Key Responsibilities

Customer & Operational Support

• Assist customers with will call order pickups and payment processing.
• Serve as a point of contact for customers regarding order pickups and related inquiries.
• Process employee purchases in accordance with company procedures.
• Support daily warehouse and operational activities as needed.
• Maintain accurate records and documentation related to will call transactions.

Accounting & Administrative Support

• Process cash, check, and other manual payments received at the operating company.
• Prepare and complete deposits for payments collected onsite.
• Maintain and reconcile petty cash funds, including replenishments.
• Scan, organize, and maintain supporting documentation, including invoices, receiving packets, remittances, and customer records.
• Ensure appropriate documentation is retained in accordance with company procedures.
• Report discrepancies and documentation issues to internal processing teams for resolution.

Compliance & Quality Support

• Maintain regulatory and compliance documentation, including food safety and USDA-related records as applicable.
• Support quality control processes by identifying, documenting, and reporting exceptions.
• Work with internal teams to ensure claims and supporting documentation are submitted accurately and timely.
• Assist with audits, record reviews, and documentation requests as needed.

Education

• High School Diploma or GED required.

Experience

• 2+ years of experience in administrative support, accounts receivable, cash handling, customer service, office support, warehouse administration, or related operational support functions preferred.
• Experience processing payments, deposits, invoices, or other transactional accounting activities is preferred.
• Experience working in a fast-paced warehouse, distribution, or operations environment is a plus.

Skills & Abilities

• Strong customer service and interpersonal skills.
• Comfortable interacting with customers in person and over the phone.
• Basic computer proficiency, including Microsoft Excel, Word, and Outlook.
• Strong attention to detail and accuracy when handling payments and documentation.
• Ability to organize and maintain records.
• Effective verbal and written communication skills.
• Strong problem-solving and multitasking abilities.

Physical Requirements

• Ability to work in a warehouse environment.
• Ability to stand, walk, sit, bend, and reach throughout the workday.
• Ability to occasionally lift and move up to 50 pounds.li>
• Ability to perform repetitive computer and administrative tasks.

Candidate Requirements

• Comfortable working in a warehouse environment.
• Ability to lift up to 50 pounds.
• Comfortable interacting with customers.
• Basic computer skills (Excel, Word, Outlook).
• Experience handling cash, payments, deposits, invoices, or similar administrative/ accounting functions preferred.
• Reliable attendance and ability to work the scheduled shift.

This version preserves the accounting responsibilities (payments, deposits, petty cash, invoice/document processing, compliance records) while positioning the role as an operations-focused hybrid position rather than a true finance role. That should better support the industrial classification while still attracting candidates with bookkeeping, accounts receivable, or administrative accounting experience.