Will Call Associate

Sysco; Anchorage (AK); On-site; USD 36,000 - 54,000; Full time

Job summary

Sysco Anchorage is seeking a will-call associate to ensure professional, accurate, and timely processing of will-call orders at the desk, handling invoices and payments, and supporting Customer Service. This role is customer-facing with direct interaction for order pickups.

You will coordinate pick-ups, arrange van deliveries, and input orders for national accounts, while also performing backup reception and related clerical tasks.

Qualifications

• 1-year experience in a customer service or customer-facing role.

Responsibilities

• Coordinate customer will calls (pick-ups).
• Provide sales support and enter national account orders.
• Arrange van deliveries and routing for pickups.
• Organize intercompany and vendor pick-ups.
• Back-up for Sales Admin and receptionist duties.
• Bill add-ons, donations, office orders, and billing invoices.
• Set up UPS shipments via will call when needed.
• Handle downtime tasks and inbound customer calls.
• Support credit processing for customers.
• Manage Employee Cash Sales: inventory lists and payments.

Skills

Customer service

Communication

Data entry

Problem solving

English proficiency

Education

High School diploma

Job description

This position ensures professional, accurate, and timely processing of will-call orders. This role is customer-facing at the will-call desk and handles the transactional side of the will-call process. This associate runs invoices, collects payment when necessary, and supports Customer Service.

Responsibilities:

• Coordinate customer will call (generating and coordinating pick-ups).
• Provide customer service sales support as needed; key in all national accounts special orders and customer orders.
• Arrange van deliveries; generate them for routing and have them picked and staged by the warehouse.
• Organize Intercompany and vendor pick-ups and BRTs.
• Back-up for Sales Admin with E-Sysco, receptionist and other roles as assigned.
• Bill add-ons, daily donations, office supply orders, and customer billing-only invoices.
• Set up UPS shipments through will call when needed.
• During downtime will perform duties as assigned and work the work queue for incoming calls for customer service.
• Support customer request for credit process.
• Employee Cash Sales Program: make inventory lists, distribute lists, take orders, hand out orders, and collect and turn in payments.

Qualifications:

Education:

• High School diploma or equivalent.

Experience:

• 1-year experience customer service or customer-facing role.

Professional Skills:

• Ability to speak effectively with customers or associates of an organization.
• Must have exemplary listening skills to facilitate effective two- way communication.
• Able to add, subtract, multiply, and divide into all units of measure, using whole numbers, common fractions, and decimals.
• Proficient problem-solving skills.
• Strong verbal and written communication skills.
• Can read, write and speak English.
• Must be able to use a data entry portal or CRT.

The above information in this description has been designed to indicate the general nature and level of work performed by associates within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This role is customer-facing at the will-call desk and handles the transactional side of the will-call process. This associate runs invoices, collects payment when necessary, and supports Customer Service.

Responsibilities:

• Coordinate customer will call (generating and coordinating pick-ups.
• Provide customer service sales support as needed; key in all national accounts special orders and customer orders.
• Arrange van deliveries; generate them for routing and have them picked and staged by the warehouse.
• Organize Intercompany and vendor pick-ups and BRTs.
• Back-up for Sales Admin with E-Sysco, receptionist and other roles as assigned.
• Bill add-ons, daily donations, office supply orders, and customer billing only invoices.
• Set up UPS shipments through will call when needed.
• During downtime will perform duties as assigned and work the work queue for incoming calls for customer service.
• Support customer request for credit process.
• Employee Cash Sales Program: make inventory lists, distribute lists, take orders, hand out orders, and collect and turn in payments.

Qualifications:

Education:

• High School diploma or equivalent.

Experience:

• 1-year experience in a customer service or customer-facing role.

Professional Skills:

• Ability to speak effectively with customers or associates of an organization.
• Must have exemplary listening skills to facilitate effective two- way communication.
• Able to add, subtract, multiply, and divide into all units of measure, using whole numbers, common fractions, and decimals.
• Proficient problem-solving skills.
• Strong verbal and written communication skills.
• Can read, write and speak English.
• Must be able to use a data entry portal or CRT.