WILL CALL/Front Counter Sales

S & S FIRESTONE, INC; Lexington (KY); On-site; USD 46,000 - 50,000; Full time

Benefits offered by this job

Health Benefits

Paid Time Off

Paid Holidays

401(k) Retirement Planning

Opportunities for Advancement

Job summary

S&S Tire Truck Center is seeking a Front Counter Sales Associate/Will Call for their Lexington Truck Tire team. This customer-facing role requires greeting customers, entering concerns on work orders, dispatching work to technicians, and processing tire sales for phone orders and walk-ins.

The position offers full-time hours with Monday–Friday schedules, overtime opportunities, health benefits, PTO, holidays, and a 401(k).

Qualifications

• Customer-facing role with strong communication and problem-solving abilities.
• Ability to follow a structured sales process and manage multiple tasks simultaneously.
• Familiarity with handling orders, dispatching work, and assisting service customers.

Responsibilities

• Greet service customers and document concerns on work orders.
• Assist with tire sales over the phone and for in-person pickup.
• Dispatch work to technicians and schedule truck services.
• Lead customers through the sales process and maintain satisfaction.
• Handle customer inquiries and follow up to ensure issue resolution.

Skills

Customer service

Multi-tasking

Phone etiquette

Sales process

Tire brand knowledge

Order dispatch

Job description

Description

S&S Tire Truck Center is a leading provider of products and services to trucking companies and related industries, serving the Lexington area markets. We are looking to urgently add a Front Counter Sales Associate/ Will Call to our Lexington Truck Tire Team.

Duties performed in this position include, but are not limited to:

• Ability to work in a fast-paced environment and comfortable multi-tasking
• Interact with customers both inside and on the phone
• Follow a structured sales process
• Have working knowledge of our commercial tire brands
• Be able to effectively manage open repair/service orders
• Proactive follow up with current and previous customers
• Maintain a high degree of customer satisfaction with the ability to handle customer complaints

This is a customer facing position. This Associate will greet service customers, write up their concerns on a work order, dispatch the work to the correct technician. They will make tire sales through phone orders for customer pick-up and schedule truck services.

We offer:

• Competitive wages - DOE - frequent overtime
• Health Benefits
• Paid Time Off
• Opportunities for Advancement
• Paid Holidays
• 401(k) Retirement Planning

Requirements

Schedule

• Monday to Friday

Job Type: Full-time

Salary: $22-24/ per hour

An Equal Opportunity Employer

Drug Free Workplace

About S&S Tire/Best One Tire:

S&S Firestone, Inc, headquartered in Lexington, KY, has grown to one of the largest independent tire dealerships in the country. We currently operate 16 full-service commercial locations, 14 wholesale distribution centers, and 2 Bandag retread facilities across 10 South-Eastern states. The company employs in excess of 650 people, and operates a fleet of over 300 service and delivery vehicles. In 2019, S&S Tire celebrated their 45th year in business and has consistently been recognized by both Modern Tire Dealer and Tire Business magazines as a leader in the industry. To see more about S&S Tire/Best One Tire visit their website at www.sstire.com.