Wildlife Licensing & Customer Service Specialist (Remote)

State of Colorado; Montrose (CO); Hybrid; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical and Dental plans

Retirement plans (PERA)

Paid life insurance

Disability coverage

Wellness programs

Flexible Spending Accounts

Health Savings Accounts

11 paid holidays + vacation and sick

Flexible remote-work options

Career advancement opportunities

Public Service Loan Forgiveness (may)

Job summary

State of Colorado’s Colorado Parks and Wildlife unit in Montrose seeks an Administrative Assistant II to handle customer service and administrative tasks for Area 18. You will assist walk-ins, calls, and emails, sell licenses, and maintain records while staying current on regulations.

The role includes dispatching calls, supporting purchasing, and performing wildlife checks and data entry. State residency and background checks apply.

Qualifications

• Two years of relevant experience in Accounting, Finance, Program or project management, Administrative Assistant, Front Desk, Call center, office environment, project management, handling of money, project management or experience related to the work assigned to this position.
• Education and Experience: a combination of related education in Natural Resources, Wildlife Management, Biology, Economics, Public Administration, or related fields equal to two years.
• Part-time work prorated; employed according to minimum qualifications.

Responsibilities

• Provide customer service to CPW customers primarily by phone, walk-in, and email.
• Sell wildlife licenses and passes, process payments, and maintain customer records in IPAWS.
• Answer questions about hunting, fishing, parks, and wildlife regulations; advise on conflicts and living with wildlife.
• Run cash register, process payments for licenses, permits, and merchandise.
• Dispatch calls to officers and support internal operations and records management.
• Perform mandatory wildlife checks and data entry into required apps/databases.

Skills

Organizational skills

Customer service

Problem solving

Communication

Initiative

Attention to detail

Punctuality

Interpersonal skills

Teaching others

Office experience

Cash handling

Regulations knowledge

Computer literacy

Google Suite

Databases

Electronic licensing systems

Bilingual English/Spanish

Hunting/fishing knowledge

Outdoor recreation knowledge

Education

Natural Resources/related field education or two years of related experience

Tools

Google Suite

Databases

Electronic licensing systems

Job description

State of Colorado’s Colorado Parks and Wildlife unit in Montrose seeks an Administrative Assistant II to handle customer service and administrative tasks for Area 18. You will assist walk-ins, calls, and emails, sell licenses, and maintain records while staying current on regulations.

The role includes dispatching calls, supporting purchasing, and performing wildlife checks and data entry. State residency and background checks apply.