CPW Customer Service Representative (ADMINISTRATIVE ASSISTANT II) - Montrose, CO.

State of Colorado; Montrose (CO); Hybrid; USD 38,000 - 58,000; Full time

Benefits offered by this job

Medical and Dental plans

Retirement plans (PERA DB/DC incl. 401

Life insurance

Disability insurance

Wellness programs

Flexible Spending Accounts

Health Savings Accounts

11 paid holidays and generous leave

Remote-work options

Career advancement opportunities

Job summary

Colorado Parks and Wildlife in Montrose seeks a Customer Service Representative to provide frontline service for hunting, fishing, park licenses, and related permits. You will handle walk-in customer interactions, phone inquiries, and email requests, delivering accurate information and friendly support.

You’ll manage licenses, process payments, update records in IPAWS, and assist with internal admin tasks. The role requires staying current on wildlife regulations and working with field officers

Qualifications

• Public-facing customer service experience preferred.
• Ability to handle cash register and payments for licenses and merchandise.
• Knowledge of wildlife and parks information helpful.

Responsibilities

• Provide Service, Sales, and Information to CPW Customers: assist walk-in, phone, and email inquiries and sell licenses, passes, and related products.
• Maintain customer records in IPAWS and update information materials and bulletin boards.
• Operate the cash register and process payments for licenses, passes, and merchandise; answer questions about hunting, fishing, and parks.

Job description

Department Information

This posting is only open to residents of the State of Colorado at the time of submitting your application.Consider joining the dedicated people of the Colorado Department of Natural Resources. It’s our mission to manage and conserve Colorado’s natural resources for the benefit of people today – and tomorrow. That means we have to balance development with conservation so the state we all love provides similar opportunities for our children and their children.

Department Information

This posting is only open to residents of the State of Colorado at the time of submitting your application.Consider joining the dedicated people of the Colorado Department of Natural Resources. It’s our mission to manage and conserve Colorado’s natural resources for the benefit of people today – and tomorrow. That means we have to balance development with conservation so the state we all love provides similar opportunities for our children and their children.

We invite you to explore our website at https://dnr.colorado.gov/about-us to find out more about the work we do to manage Colorado’s natural resources for today – and tomorrow.

The State of Colorado believes that equity, diversity, and inclusion drive our success, and we encourage candidates from all identities, backgrounds, and abilities to apply.

In Addition To Offering Rewarding, Meaningful Work, We Offer

• Medical and Dental plans
• Strong, flexible retirement plans including PERA Defined Benefit Plan or PERA Defined Contribution Plan, plus pre-tax and Roth 401K and 457 plans
• Paid life insurance
• Short- and long-term disability coverage
• Employee Wellness programs
• Flexible Spending Accounts
• Health Savings Accounts
• 11 paid holidays per year plus generous vacation and sick leave
• Flexible work schedule options and remote-work options
• Career advancement opportunities throughout the State system
• Some positions may qualify for the Public Service Loan Forgiveness Program .

COLORADO PARKS AND WILDLIFE

Our Mission is to perpetuate the wildlife resources of the state, to provide a quality state parks system, and to provide enjoyable and sustainable outdoor recreation opportunities that educate and inspire current and future generations to serve as active stewards of Colorado's natural resources.

The work unit exists to implement the goals and objectives of Colorado Parks and Wildlife’s strategic long range and operational plan in order to accomplish the Legislative mandate of protecting, preserving, managing, and enhancing the State’s wildlife resources in the geographical area comprised of Area 18 in the Southwest Region (Montrose, San Miguel and Ouray Counties, and parts of Delta, Mesa, Gunnison counties). The purpose of the Area 18 customer service team is to provide high-quality customer service through the sale of licenses and passes; to answer calls about wildlife issues and advise the public about techniques to resolve or prevent conflicts; and to serve as the customer interface for field officers by handling and dispatching public calls about wildlife violations, injured wildlife, and wildlife-people conflicts.

Description Of Job

The purpose of this position is to handle the customer service and administrative tasks necessary for the function of the Area 18 workgroup. This includes providing diverse customer service to CPW customers, primarily through phone calls and walk in customers, and also through email. This includes sales of wildlife licenses and state park products, maintenance of customer records, providing information through direct communication and by using brochures, regulations, bulletin boards, and other information products. The position answers phones and talks with customers about hunting, fishing, state parks, license and permit products, wildlife and wildlife regulations, prevention of conflict and living with wildlife. This position conducts mandatory wildlife checks of harvested wildlife including taking and entering data from harvests. Position runs cash register and handles payments, including license and pass fees, payment of citations, and boat, OHV, and snowmobile registrations & permits. Position also supports internal operations through administrative duties such as dispatching calls to officers, stocking of office supplies, communication with volunteers and interns, pickup/delivery and distribution of mail, ensures office equipment and infrastructure is operational, inputs information into various applications & databases, and other administrative duties as assigned.

Provide Service, Sales, and Information to CPW Customers

The Customer Service Representatives are the public face of Colorado Parks and Wildlife at the Montrose CPW office. The CSR is responsible for selling products and providing information to customers – walk in, call in, by email and/or traditional mail; includes sales of wildlife products (hunting and fishing licenses, duplicate licenses, hunter education cards, and refunds), parks products (parks passes, OHV permits, snowmobile and boat registrations); and maintenance of customer records in IPAWS (name and address changes, hunter education verification, and other documentation as needed); maintains and updates informational bulletin boards, seasonal handouts/reports/forms and informational packets, answers questions about wildlife and/or parks; issues road kill permits, night hunting permits, and other permits; performs mandatory and voluntary animal checks. Position runs cash register and accepts payments for licenses, stamps, permits, passes, citations, and merchandise. The position answers phones and talks with customers about hunting, fishing, state parks, license and permit products, wildlife and wildlife regulations, prevention of conflict and living with wildlife. This position must remain current on regulations, policies, and statutes in order to provide accurate and up-to-date information to the public. This position performs mandatory checks of harvested wildlife including gathering data and collecting samples, and entering data into required apps and databases.

Provide Internal Customer Service and Administrative Assistance

The position provides internal customer services and operational support, serving as a preliminary point of contact for internal and external constituents, volunteers, and vendors; assesses and dispatches calls to field officers and other Area staff; performs mandatory checks and Chronic Wasting Disease sampling; maintains animal seals and stocks required supplies for animal checks and sampling; facilitates pickup/delivery and distribution of mail; monitors, orders, and ensures standard office supplies, brochures, and merchandise are kept in stock; aids in scheduling of meetings/classes & events; assists Admin III with CORE documentation, monthly billing, and Area staff purchasing/accounting; assists with general office upkeep and cleaning; other administrative duties as assigned.

Other Duties As Assigned.

Minimum Qualifications, Substitutions, Conditions of