Watercraft Registration Specialist — Customer Service

State of Arizona; Phoenix (AZ); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Vacation

Sick leave

Paid holidays

Tuition reimbursement

Arizona State Retirement System

Health care options

Vision care

Dental care

Pharmacy benefits

Disability insurance

Life insurance

Job summary

Arizona Game and Fish Department seeks a Customer Service Representative 2 (Watercraft) to support the watercraft registration process in Phoenix, AZ. The role emphasizes accuracy, compliance with state laws, and high-quality customer service to a statewide boating community.

Highlights include handling registrations, renewals, and documentation reviews, with opportunities for career progression after 12 months into CSR3 through the agency’s reallocations plan.

Qualifications

• Experience in a customer service role preferred.
• Knowledge of public sector rules and procedures desirable.
• Ability to work in a high-volume, fast-paced environment.

Responsibilities

• Process and register new watercraft registrations, renewals, transfers and duplicates.
• Review documentation for accuracy and compliance.
• Resolve invalid transactions with detailed compliance guidance.
• Provide customer service to watercraft registrants by phone and mail, handling complex issues.

Skills

Active listening

Problem solving

Organization

Multitasking

Oral and written communication

Customer service

Attention to detail

Grammar usage

Money handling

10-key data entry

Job description

Arizona Game and Fish Department seeks a Customer Service Representative 2 (Watercraft) to support the watercraft registration process in Phoenix, AZ. The role emphasizes accuracy, compliance with state laws, and high-quality customer service to a statewide boating community.

Highlights include handling registrations, renewals, and documentation reviews, with opportunities for career progression after 12 months into CSR3 through the agency’s reallocations plan.