Hunt Draw CSR2: Help Hunters & Shape Regulations

Arizona State Government; Phoenix (AZ); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Vacation

Sick leave

Paid holidays

Tuition reimbursement

ASRS retirement

Health care options

Vision care

Dental care

Disability insurance

Job summary

Arizona Game and Fish Department in Phoenix, AZ is seeking a Customer Service Representative 2 (Draw Section) to support the Hunt/Draw program. You will handle public inquiries, process big game applications and guide applicants through regulations.

This non-exempt, hourly role offers a pathway to CSR3 after a year. You should have at least one year of customer service experience; knowledge of state and federal rules; strong communication and organization skills; and ability to work in a

Qualifications

• Knowledge of state and federal rules, regulations, and policies related to Hunt/Draw programs.
• Excellent customer service and communication skills.
• Ability to operate in a high-volume environment with accuracy and discretion.

Responsibilities

• Communicate Hunt/Draw program details with the public and staff.
• Process big game applications and manage tags.
• Assist in developing and updating hunt application forms and regulations.
• Provide expertise on agency guidelines, laws, and rules to customers.

Skills

Active listening

Problem solving

Organization

Multitasking

Oral communication

Written communication

Customer service

10-key

Money handling

Job description

Arizona Game and Fish Department in Phoenix, AZ is seeking a Customer Service Representative 2 (Draw Section) to support the Hunt/Draw program. You will handle public inquiries, process big game applications and guide applicants through regulations.

This non-exempt, hourly role offers a pathway to CSR3 after a year. You should have at least one year of customer service experience; knowledge of state and federal rules; strong communication and organization skills; and ability to work in a