Wildfire Service Delivery Analyst II: Ops & Insights

Wildfire Defense Systems, Inc.; Bozeman (MT); On-site; USD 60,000 - 70,000; Full time

Job summary

Wildfire Defense Systems, Inc. in Bozeman, MT is seeking a Service Delivery Analyst II to ensure effective service delivery, monitor performance metrics, and support operational excellence.

You will engage with stakeholders, manage workflows, and provide QA/QC of field and billing related reports. The role requires an undergraduate degree or equivalent experience and at least 1 year in service delivery, with familiarity in MS Office, Google Earth, and resource management tools.

Qualifications

• Undergraduate degree or equivalent experience required.
• At least 1 year of service delivery experience preferred.
• Strong written and verbal communication abilities.

Responsibilities

• Assist in managing team member workflows and upper-level communications.
• Manage Surge Management Team and interdepartmental communications.
• Distribute projects and priorities among team members.
• Track and analyze service delivery metrics to meet SLAs and KPIs.
• Provide quality control of operational processes and daily reports.
• Maintain client and internal dashboards and support decision-making.

Skills

Detail-oriented

Customer service under pressure

Clear technical writing

Collaborative

MS Office Suite

Google Earth

Resource management software

Education

Undergraduate degree or equivalent (B.A./B.S.)

Tools

MS Office Suite

Google Earth

Resource management software

Job description

Wildfire Defense Systems, Inc. in Bozeman, MT is seeking a Service Delivery Analyst II to ensure effective service delivery, monitor performance metrics, and support operational excellence.

You will engage with stakeholders, manage workflows, and provide QA/QC of field and billing related reports. The role requires an undergraduate degree or equivalent experience and at least 1 year in service delivery, with familiarity in MS Office, Google Earth, and resource management tools.