Wildfire Response Specialist (Fully Remote)

Frontline Wildfire Defense; United States; Remote; USD 55,000 - 70,000; Full time

Benefits offered by this job

Flexible time off

Remote-first with company-provided设备

Comprehensive benefits

Job summary

Frontline Wildfire Defense is seeking a customer support specialist to assist clients during wildfire events. You will respond to inquiries, troubleshoot connected technology, and provide clear guidance over the phone, text, or email.

In a remote-first environment with company-provided equipment, you will help protect homes by ensuring customers understand how to operate the climate-tech system and verify readiness during active fire events.

Qualifications

• Experience in high-pressure customer-facing roles such as emergency dispatch, alarm monitoring, or technical support.
• Ability to troubleshoot connected technology over the phone and explain solutions clearly.

Responsibilities

• Respond to inbound calls, texts, and emails from customers during wildfire events with calm, clear guidance.
• Monitor fire-tracking alerts and proactively reach out to customers in a fire's path to verify system readiness.

Skills

Customer support

Emergency dispatch

Alarm monitoring

Technical support

Job description

• Respond to inbound calls, texts, and emails from customers during wildfire events, providing calm and clear guidance.
• Monitor fire-tracking alerts and proactively reach out to customers in a fire's path to verify system readiness.

Who You Are:

• Experienced in high-pressure customer-facing roles such as emergency dispatch, alarm monitoring, or technical support.
• Comfortable troubleshooting connected technology over the phone and explaining solutions in plain language.

Why Work Here:

• Be part of a mission-driven team protecting homes from wildfire disasters with innovative climate tech.
• Enjoy flexible time off, comprehensive benefits, and a remote-first work environment with company-provided equipment.

Frontline Wildfire Defense

Frontline Wildfire Defense develops an integrated wildfire defense system that protects homes from ember-driven ignition using exterior sprinklers and connected software. Founded in 2017, the company is a mission-driven, high-growth startup recognized for innovative climate tech and committed to real-world wildfire safety solutions.