Customer Success Manager (Fully Remote)

Frontline Wildfire Defense; United States; Remote; USD 90,000 - 115,000; Full time

Benefits offered by this job

Medical insurance

Dental

Vision

401(k)

Flexible time off

Work-from-home stipend

Equipment provided

Job summary

Frontline Wildfire Defense in the United States is seeking a Director of Customer Success to lead the CS team and Wildfire Response Specialists during active fires, ensuring proactive support and rapid issue resolution.

You will build 24/7 coverage, establish on-call rotations, own support SLAs, and collaborate with Engineering and Product to improve outcomes. This remote-first role includes a work-from-home stipend and equipment provision.

Qualifications

• Lead the Customer Success team and Wildfire Response Specialists during active fires.
• Own support SLAs and partner with Engineering and Product to improve outcomes.
• Remote-first with work-from-home stipend and equipment provision.

Responsibilities

• Hire, coach, and manage the team, fostering ownership and care.
• Own support SLAs and partner with Engineering and Product to improve outcomes.
• Salary $90,000-$115,000 plus medical, dental, vision, 401(k), and flexible time off.
• Remote-first with work-from-home stipend and company-provided equipment.

Job description

• Lead the Customer Success team and Wildfire Response Specialists during active fires.
• Build 24/7 coverage, on-call rotation, and escalation paths for calm customer support.

Key Responsibilities:

• Hire, coach, and manage the team, fostering ownership and care.
• Own support SLAs and partner with Engineering and Product to improve outcomes.
• Salary $90,000-$115,000 plus medical, dental, vision, 401(k), and flexible time off.
• Remote-first with work-from-home stipend and company-provided equipment.

Frontline Wildfire Defense

Frontline builds wildfire defense systems combining exterior sprinklers and connected software to protect homes from ember ignition. Founded in 2017, the mission-driven company was named a TIME Best Invention 2025.