Sales Development Representative

Frontline Wildfire Defense; United States; Remote; USD 70,000 - 80,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Remote-first work environment

Work-from-home stipend

Flexible time off

14 paid holidays

Company-provided laptop and cell phone

Job summary

Frontline Wildfire Defense is seeking a Sales Development Representative (SDR) to build our sales pipeline by engaging prospects, educating them about our wildfire defense system, and qualifying opportunities for the field sales team. You'll be the first point of contact and represent our mission with professionalism and energy.

The role requires 1–3 years in a sales-support role, strong communication across calls, emails, and messages, and comfort with CRM tools (Zoho preferred).

Qualifications

• 1–3 years of experience in sales development, inside sales, or a customer-facing role.
• Strong communication across phone, email, and text; build trust quickly.
• Organized and disciplined with the ability to manage multiple leads and follow-ups.
• Comfortable with sales tools and CRMs; Zoho experience preferred.
• Resilient, goal-oriented, and motivated by hitting targets.
• Ability to adapt to a fast-paced environment and contribute to process improvements.

Responsibilities

• Proactively engage prospective customers via phone, email, text, and web chat to explain the Frontline Wildfire Defense system.
• Conduct consultations to educate customers, uncover needs, and secure commitment to move forward.
• Qualify leads and schedule appointments with the field sales team.
• Nurture a pipeline of active, dormant, and cold leads with consistent outreach.
• Meet follow-up SLAs for new lead engagement and ensure no opportunities are missed.
• Collaborate with field sales for smooth customer handoffs.
• Provide feedback on lead quality and process improvements.
• Track activities and update customer information in Zoho CRM.
• Achieve KPIs: consultations, appointments, conversions, and CRM accuracy.

Skills

Sales experience

CRM usage

Multi-channel communication

Tools

Zoho CRM

Job description

Please note that we do not accept unsolicited candidate introductions, referrals, or resumes from external recruiters or staffing agencies.

Location: Candidates must be located in the PST time zone and have flexible availability for some weekends and after hours work.

As part of our hiring process, Frontline Wildfire Defense conducts comprehensive background checks for all new hires. These checks typically cover the past 7–10 years and may include employment and education verification. For roles that require work in the field, driving record verification is also required. Employment offers are contingent upon the successful completion of these background checks.

About Frontline Wildfire Defense

Founded in 2017 by landscape ecologist and fire mitigation expert Harry Statter, Frontline developed the first fully integrated wildfire defense system to stop the leading cause of home loss in wildfires: ember-driven ignition. The system combines exterior sprinklers, full-coverage design, and connected software for remote monitoring and response, allowing homes to protect themselves long after families evacuate or infrastructure fails.

Proven effective during the 2025 Los Angeles wildfires, 96% of homes with Frontline systems survived. That success has earned top industry recognition, including Frontline being recognized as one of TIME’s Best Inventions 2025 in the Green Tech category and receiving the PCBC Gold Nugget Award for “Most Innovative Housing Concept” and the Best of IBS Award for “Best Home Technology.”

As wildfires grow hotter and more frequent, our vision is to give people the tools and strategies to live safely with fire. We’re building a mission-driven team creating real-world solutions in wildfire safety and climate tech.

About This Opportunity

As a Sales Development Representative (SDR), you will play a critical role in building the sales pipeline for Frontline Wildfire Defense. This role is responsible for engaging prospective customers, educating them about our system, qualifying opportunities, and scheduling appointments for the field sales team. The SDR will be the first point of contact for many customers and will represent our mission of protecting homes and communities with professionalism, energy, and empathy.

Key Responsibilities

• Proactively engage prospective customers via phone, email, text, and web chat to explain the Frontline Wildfire Defense system and address questions.
• Conduct up to 10 consultations daily to educate customers, uncover needs, and secure commitment to move forward in the sales process.
• Qualify leads using defined criteria and schedule appointments with the field sales team for further consultation.
• Manage and nurture a pipeline of active, dormant, and cold leads through consistent outreach and personalized communication.
• Meet follow-up service level agreements (SLAs) for new lead engagement to ensure no opportunities are missed.
• Partner closely with field sales representatives to ensure a smooth and professional customer handoff.
• Provide feedback to the sales leadership and field team regarding lead quality, customer trends, and process improvements.
• Accurately track activities, document lead status, and update customer information in Zoho CRM.
• Achieve or exceed key performance metrics, including number of consultations, appointments set, lead conversion rates, and response times.
• Continuously develop knowledge of wildfire risk mitigation, home protection systems, and Frontline’s product offerings to better serve customers.

Performance Metrics

• Daily/weekly number of consultations completed.
• Number of qualified appointments set for the field sales team.
• Conversion rates from consultation to appointment.
• CRM accuracy and completeness.

Qualifications

• 1–3 years of experience in sales development, inside sales, or a customer-facing role (preferably in technology, home services, or related industries).
• Strong communication skills across phone, email, and text; able to build trust and credibility quickly.
• Organized and disciplined with the ability to manage multiple leads, tasks, and follow-ups simultaneously.
• Comfortable working with sales tools and CRMs (Zoho experience preferred).
• Resilient, goal-oriented, and motivated by hitting and exceeding performance targets.
• Ability to adapt to a fast-paced, evolving environment and contribute to process improvements.
• Competitive Salary: $70,000 - $80,000 + Quarterly Performance Bonuses
• Company-provided cell phone and laptop
• Medical, Dental, and Vision Insurance
• Flexible time off + 14 paid holidays (yes, your birthday is one of them!)
• Work-from-home stipend to support your remote setup
• Remote-first work environment, fostering work-life balance and autonomy
• Company-provided equipment
• Join a high-performing, mission-driven team doing work that truly matters
• And much more!

Join Our Mission!

As set forth in Frontline Wildfire Defense’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.