Remote Wildfire Response Specialist – Flexible Time Off

Frontline Wildfire Defense; United States; Remote; USD 55,000 - 70,000; Full time

Benefits offered by this job

Flexible time off

Remote-first with company-provided设备

Comprehensive benefits

Job summary

Frontline Wildfire Defense is seeking a customer support specialist to assist clients during wildfire events. You will respond to inquiries, troubleshoot connected technology, and provide clear guidance over the phone, text, or email.

In a remote-first environment with company-provided equipment, you will help protect homes by ensuring customers understand how to operate the climate-tech system and verify readiness during active fire events.

Qualifications

• Experience in high-pressure customer-facing roles such as emergency dispatch, alarm monitoring, or technical support.
• Ability to troubleshoot connected technology over the phone and explain solutions clearly.

Responsibilities

• Respond to inbound calls, texts, and emails from customers during wildfire events with calm, clear guidance.
• Monitor fire-tracking alerts and proactively reach out to customers in a fire's path to verify system readiness.

Skills

Customer support

Emergency dispatch

Alarm monitoring

Technical support

Job description

Frontline Wildfire Defense is seeking a customer support specialist to assist clients during wildfire events. You will respond to inquiries, troubleshoot connected technology, and provide clear guidance over the phone, text, or email.

In a remote-first environment with company-provided equipment, you will help protect homes by ensuring customers understand how to operate the climate-tech system and verify readiness during active fire events.