WIC Health Services Clerk — Front Desk & Data Entry

Knox County; Tennessee; On-site; USD 32,000 - 42,000; Full time

Job summary

Knox County Health Department is seeking a Health Services Clerk to provide clerical and administrative support in the WIC department. The role includes greeting visitors, handling calls and enrollment inquiries, scheduling appointments, and maintaining client records in the TNWIC system.

Ideal candidates have 1–2 years in a customer-service role, proficiency with Windows and MS Office, and a willingness to work as part of a team.

Qualifications

• Minimum of one to two years' related experience in a customer-service oriented field.
• Preference for experience performing anthropometric measurements and/or bloodwork assessments
• Proficient in speaking and reading English and at least one additional language; may require a valid TN State Driver's License depending on assignment.
• Substitutes: any equivalent education, training, and experience meeting knowledge, skills, and abilities.

Responsibilities

• Greets office visitors, answers telephone, responds to email enrollment inquiries, schedules appointments, provides information, and refers callers to other agencies or departments as necessary.
• Creates new electronic TNWIC records to initiate client services; enters required client information into the TNWIC database.
• Uses computer information and reports to schedule, reschedule, cancel, and follow-up on client missed appointments.
• Provides clerical support activities such as scanning documents into client records, preparing client mail packets, and other activities as appropriate; monitors email and Teams during business hours and responds promptly.
• Anthropometric measurement and lab support: assists with collecting client anthropometric data (height, length, weight, and hemoglobin) using approved lab procedures; follows standards for cleaning and maintaining lab equipment.
• Inventory support: orders and stocks office and program supplies; maintains supply of WIC program documents.
• Professional development: adheres to deadlines for completing routine statewide WIC staff trainings and regional trainings.

Skills

Windows OS proficiency

Microsoft Office

Attention to detail

Teamwork and customer service

Job description

Knox County Health Department is seeking a Health Services Clerk to provide clerical and administrative support in the WIC department. The role includes greeting visitors, handling calls and enrollment inquiries, scheduling appointments, and maintaining client records in the TNWIC system.

Ideal candidates have 1–2 years in a customer-service role, proficiency with Windows and MS Office, and a willingness to work as part of a team.