HEALTH SERVICES CLERK- WIC

Knox County Government; Tennessee; On-site; USD 32,000 - 42,000; Full time

Job summary

Knox County Health Department is seeking a Health Services Clerk to provide clerical and administrative support in the WIC department. The role includes greeting visitors, handling calls and enrollment inquiries, scheduling appointments, and maintaining client records in the TNWIC system.

Ideal candidates have 1–2 years in a customer-service role, proficiency with Windows and MS Office, and a willingness to work as part of a team.

Qualifications

• Minimum of one to two years' related experience in a customer-service oriented field.
• Preference for experience performing anthropometric measurements and/or bloodwork assessments
• Proficient in speaking and reading English and at least one additional language; may require a valid TN State Driver's License depending on assignment.
• Substitutes: any equivalent education, training, and experience meeting knowledge, skills, and abilities.

Responsibilities

• Greets office visitors, answers telephone, responds to email enrollment inquiries, schedules appointments, provides information, and refers callers to other agencies or departments as necessary.
• Creates new electronic TNWIC records to initiate client services; enters required client information into the TNWIC database.
• Uses computer information and reports to schedule, reschedule, cancel, and follow-up on client missed appointments.
• Provides clerical support activities such as scanning documents into client records, preparing client mail packets, and other activities as appropriate; monitors email and Teams during business hours and responds promptly.
• Anthropometric measurement and lab support: assists with collecting client anthropometric data (height, length, weight, and hemoglobin) using approved lab procedures; follows standards for cleaning and maintaining lab equipment.
• Inventory support: orders and stocks office and program supplies; maintains supply of WIC program documents.
• Professional development: adheres to deadlines for completing routine statewide WIC staff trainings and regional trainings.

Skills

Windows OS proficiency

Microsoft Office

Attention to detail

Teamwork and customer service

Job description

The purpose of this classification is to provide clerical and administrative support to an assigned department.

Position Reports to: Various within the WIC department

Direct Reports: None

Essential Functions:

• Front Office Support: Greets office visitors, answers telephone, responds to email enrollment inquiries, schedules appointments, provides information, and refers callers to other agencies or departments as necessary.
• Data Entry and Documentation: Creates new electronic TNWIC records to initiate client services; enters required client information (e.g., demographics and agency service eligibility) into the TNWIC database.
• Appointment Scheduling: Uses computer information and reports to schedule, reschedule, cancel, and follow-up on client missed appointments.
• Administrative Support and Communication: Provides clerical support activities such as scanning documents into client records, preparing client mail packets, and other activities as appropriate; continuously monitors email and Teams during business hours and responds promptly.
• Anthropometric Measurement and Lab Support: Assists with collecting client anthropometric data (height, length, weight, and hemoglobin) using approved lab procedures, either invasive or non-invasive as indicated; follows established standards for cleaning and maintaining lab equipment when assigned to the WIC lab area.
• Inventory Support: Orders and stocks office and other program supplies as needed; assists with routine inventory of program supplies when called upon; prints and maintains supply of WIC program documents.
• Professional Development: Adheres to deadlines for completing routine mandatory statewide WIC staff training as well as other required regional trainings.
  

Required Qualifications:

• Certifications (Required By Hire): None
• Certifications (Required After Hire): None
• Experience: Minimum of one to two years' related experience in customer-service oriented field
• Preferences: Experience performing anthropometric measurements and/or bloodwork assessments
• Other Requirements: Proficient in speaking and reading English and at least one additional language; may be required to possess and maintain a valid TN State Driver's License and maintain automobile liability insurance that meets Tennessee’s financial responsibility law on personal automobile, depending on work assignment.
• Substitutes for Requirements:
  Any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities may be considered for employment into the position.
  
• Background check will be conducted prior to hire. Motor Vehicle Record (MVR) review will be conducted prior to being authorized to drive for county business.
  

Key Knowledge: None

Key Skills:

• Proficient in Windows OS and Microsoft Office.
• Strong attention to detail.
• Works collaboratively as part of a team.
• Team-oriented with excellent interpersonal and customer service skills.

Abilities:

• This position requires the ability to engage in occasional light physical activity.
  

Additional Job Functions:

• Respond to and report immediately if called upon by local, regional or central office supervisors, as part of a coordinated emergency response by the Knox County Mayor’s Office.
• Ensure regular, punctual attendance during scheduled work hours.
• Perform other duties as required.

Working Conditions: Work is primarily conducted in an office environment.

Position in the Career Ladder:

Division Director of WIC
Office Manager - WIC
WIC Field Representative
Health Services Clerk/Health Services Clerk (Bilingual)

The Knox County Health Department was the first health department in Tennessee to achieve national voluntary accreditation and is dedicated to ensuring the conditions in which every resident can be healthy. We offer a competitive benefit package and actively foster a healthy, supportive workplace culture where our team members can develop, advance, and make meaningful impact in the community. Knox County Government is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, Knox County Government may provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.