WIC Family Support Coordinator

HEALTH IMPERATIVES INC; Massachusetts; On-site; USD 29,000 - 30,000; Part time

Benefits offered by this job

Medical insurance

Dental insurance

Paid holiday

Retirement benefits

Job summary

Health Imperatives seeks a WIC Family Support Coordinator for Cape Cod WIC. This part-time role (20 hrs/week) focuses on case management for high‑risk WIC participants, offering counseling, referrals, intake, and follow-up to ensure access to social services beyond nutrition.

The position requires a relevant bachelor’s degree and at least two years of counseling or case management experience, with strong outreach and collaboration across agencies. A Massachusetts driver's license is required.

Qualifications

• Bachelor’s degree in a relevant field; experience may substitute for up to 2 years.
• Minimum 2 years counseling or case management experience.
• Experience in social services such as housing, DV, substance use.
• Ability to work with diverse communities and provide outreach.

Responsibilities

• Provide counseling and referrals for support services.
• Complete intake and assessment for potential clients.
• Ensure follow-up to secure service receipt; coordinate with program staff.
• Develop triage for addressing non-nutritional needs.
• Maintain confidentiality policies and coordinate community referrals.

Skills

Counseling

Case management

Community partnerships

Bilingual preferred

Computer skills

Education

Bachelor's degree in social work/public health/education/psychology/counseling/human services

Tools

Massachusetts Driver's license (Class D)

Job description

Description

ABOUT US:

Health Imperatives (HI) is a multi-service organization dedicated to reducing health and wealth disparities while advancing meaningful opportunities and economic security for people south of Boston. Our mission is to improve the health and well‑being of low-income or vulnerable families and individuals in southeastern Massachusetts. The communities we serve, including Brockton, New Bedford, Plymouth, the South Shore, South Coast, Cape Cod, Martha’s Vineyard, and Nantucket, have some of the highest poverty rates and largest wealth gaps in Massachusetts. For nearly 50 years, we have addressed the complex needs of people who are disadvantaged by poverty and discrimination and have fallen through the cracks of mainstream systems of care. HI is a safe and welcoming place for people from every race, ethnicity, culture, gender, sexual orientation, age, ability, and faith. We are dedicated to promoting and achieving diversity, equity, and inclusion. We are committed to elevating the voices of the people we serve and those we employ to provide the highest quality care and to develop the most creative solutions to the challenges we face. We are committed to eliminating disparities and increasing access to meaningful opportunities for all, particularly those disproportionately impacted by systemic racism. We partner with our clients and other community-based organizations and stakeholders to provide coordinated, effective care and support. We serve a diverse mix of racial, ethnic, and cultural groups, including youth, LGBTQIA+ individuals, immigrants, people with limited English proficiency, survivors of sexual assault, domestic violence, commercial sexual exploitation, people with substance use disorders, and youth and adults who are or have been incarcerated. We provide a wide array of trauma‑informed health care, emergency services, and support to 25,000 individuals each year, and we are committed to making our programs more accessible to all.

JOB TITLE:

WIC Family Support Coordinator

HOURS:

Part-time (20 hours/week)

PROGRAM:

Cape Cod WIC

SALARY:

$28.10/ Hourly

BENEFITS:

Medical, dental, holiday, paid earned leave, retirement, etc.

DUTIES:

Under the supervision of the Program Director, the WIC Family Support Coordinator will serve as a Case Manager for high-risk WIC participants who require additional support for referrals and follow-up for social service needs other than routine WIC services. Responsibilities include the following:

• Provide counseling and referrals for support services.
• Complete intake and assessment process on all potential clients, utilizing appropriate forms to track and report referrals.
• Ensure ongoing follow-up to ensure the receipt of services, as needed.
• Coordinate with WIC Program Director, community coordinator and Senior Nutritionist to develop a triage system to assist participants in addressing issues or concerns outside of nutritional needs.
• Maintain WIC confidentiality policies.
• Work collaboratively with other area resources in empowering clients to access services leading to self‑sufficiency.
• Coordinate with the WIC Community Coordinator to identify community referral resources.
• Provide ongoing support to satellite sites.
• All other duties assigned.

Requirements

Requirements Qualifications:

• Bachelor’s degree with a major in social work, public health, education, psychology, counseling, or human services. Experience may be considered in lieu of degree for a maximum of two years of the required experience.
• Minimum of 2 years of experience in providing counseling services or engaged in case management activities.
• Previous experience in the field of substance abuse, smoking cessation, domestic violence, housing, counseling, or other social service issues.
• Experience in community partnerships and outreach, advocacy activities, and/or training.
• Ability to work effectively with diverse cultural groups and socio‑economic backgrounds.
• Bilingual preferred.
• Computer skills required. - Word, Excel.

Travel is required. Must have a current and valid Massachusetts Class D Motor Vehicle Operator’s license or equivalent from another state.