WIC Family Support & Breastfeeding Educator

State of Florida; Jacksonville (FL); On-site; USD 21,000 - 23,000; Full time

Job summary

Florida Department of Health in Duval County, Emerald Tiger Nutrition Services, WIC Office, Jacksonville, FL 32216, seeks an OPS Family Support Worker to educate WIC clients on breastfeeding, provide support, and coordinate services under the state WIC program.

The role is entry-level, supervised with well-defined procedures; duties include breastfeeding classes, maintaining records in FL-Wise, managing a caseload, and outreach. A valid Florida driver's license is required.

Qualifications

• Ability to be aware of others' reactions and understanding why they react the way they do.
• Ability to effectively convey information verbally to others.
• Skill in listening to what other people are saying and asking questions as appropriate.
• Knowledge of principles and processes for providing customer and personal services including needs assessment techniques, quality service standards, alternative delivery systems, and customer satisfaction evaluation techniques.
• Knowledge of human behavior and performance, mental processes, psychological research methods, and the assessment and treatment of behavioral and affective disorders.

Responsibilities

• Educate WIC pregnant, breastfeeding, and postpartum mothers and family members on breastfeeding related issues in assigned sites, by telephone, at scheduled intervals determined by the local WIC agency.
• Provide basic breastfeeding information and support to WIC mothers to help them to successfully establish breastfeeding, overcome common barriers to breastfeeding, and prevent and handle common breastfeeding problems or concerns.
• Conduct breastfeeding classes and facilitate support groups.
• Maintain the breastfeeding warmline after hours; triage, give appointments and/or counsel as appropriate.
• Document breastfeeding contacts in the FL-Wise system in accordance with department policy.
• Documentation is accurate, clear, and legible for all contacts made with WIC clients.
• Manage caseload of assigned WIC clients and contact clients according to established procedures, maintaining client confidentiality.
• Coordinate services for clients and makes referrals to appropriate agencies as needed.
• Assist the local WIC agency in outreach, promoting breastfeeding through special projects and duties as assigned.
• Understand WIC eligibility criteria and programmatic requirements in order to answer basic questions about WIC and make appropriate referrals.

Skills

Analytical/Assessment skills

Policy development/Program planning

Communication skills

Cultural Competency

Community Dimensions of Practice

Public Health Sciences

Leadership and Systems Thinking

Job description

Florida Department of Health in Duval County, Emerald Tiger Nutrition Services, WIC Office, Jacksonville, FL 32216, seeks an OPS Family Support Worker to educate WIC clients on breastfeeding, provide support, and coordinate services under the state WIC program.

The role is entry-level, supervised with well-defined procedures; duties include breastfeeding classes, maintaining records in FL-Wise, managing a caseload, and outreach. A valid Florida driver's license is required.