WIC Communications Specialist

MOUNTAIN PARK HEALTH CENTER; Phoenix (AZ); On-site; USD 25,000 - 30,000; Full time

Job summary

Mountain Park Health Center is seeking a WIC Communications Specialist to serve as the first point of contact for patients and the public. You will handle inbound calls, texts, and chats, document interactions in the system, and support day-to-day administrative tasks.

You will schedule WIC nutritionist appointments, assist new patients with registration, verify demographics and insurance, and protect patient confidentiality while coordinating with WIC staff.

Qualifications

• 6 months or more of call center or front-office healthcare experience.
• 1 year or more of previous medical back-office experience.

Responsibilities

• Receives and processes multiple incoming contacts using Talk Desk software.
• Sets patient appointments to meet with a WIC Nutritionist or Registered Dietitian at an appropriate clinic location in accordance with WIC department requirements.
• Assists new patients in registering with Mountain Park Health Center WIC.
• Verifies patient demographics and insurance information, and updates changes as needed.
• Cancels/reschedules appointments as requested by patients. Updates appointment schedules through computer systems.
• Observes and respects the confidentiality of patient, visitor, and employee information.
• Maintains collaborative relationships with participants and WIC staff to identify additional ways to serve potential and current participants.
• Maintains regular and predictable attendance.
• Performs other duties as required.

Skills

Call center experience

Medical back-office experience

Job description

• Location 303 E Baseline Rd,Phoenix, AZ, 85042,United States


• Job Category WIC


• Employee Type Non-Exempt

Description

The WIC Communications Specialist is the first point of contact for the patients, the public, and other entities communicating with Mountain Park Health Center. The WIC Communications Specialist is responsible for answering contacts from inbound phone calls, text messages, and chat and documenting those contacts using the appropriate computer systems. Additionally assists supervisor in day-to-day administrative work.

Essential Functions

• Receives and processes multiple incoming contacts using Talk Desk software.


• Sets patient appointments to meet with a WIC Nutritionist or Registered Dietician at an appropriate clinic location in accordance with WIC department requirements.


• Assists new patients in registering with Mountain Park Health Center WIC.


• Verifies patient demographics and insurance information, and updates changes as needed.


• Cancels/reschedules appointments as requested by patients. Updates appointment schedules through computer systems


• Observes and respects the confidentiality of patient, visitor, and employee information.


• Maintains collaborative relationships with participants and WIC staff to identify additional ways to serve potential and current participants.


• Maintains regular and predictable attendance.


• Performs other duties as required.

Position Qualifications

Minimum Qualifications :

• 6 (six)monthsormoreofcallcenterorfrontofficehealthcare experience.


• 1 (one)yearormoreofpreviousmedicalback-office experience.