WIC Supervisor

Nativehealth; Phoenix (AZ); On-site; USD 70,000 - 90,000; Full time

Job summary

Nativehealth is seeking a WIC Supervisor to manage day-to-day operations of the WIC program, supervise staff, ensure regulatory compliance, and coordinate outreach in Maricopa County. The role includes documenting visits, training, and supporting breastfeeding initiatives, with reporting to the CHW Director.

Responsibilities encompass clinic flow management, staff development, data reporting, and adherence to ITCA/USDA/HIPAA policies. Strong knowledge of WIC guidelines is essential for success.

Qualifications

• Knowledge of WIC program in general and of program plan.

Responsibilities

• Provide assessments, certifications, and counseling to women, infants, and children in accordance with WIC guidelines.
• Monitors caseload and manage clinic flow and staffing.
• Deliver individual and group in-service on educational topics and training needs.
• Actively promote and support breastfeeding among WIC clients and provide oversight and support to the Breastfeeding Peer Counselor Program.
• Complete required breastfeeding education and maintain certification as a Certified Lactation Educator (CLE).
• Trains, monitors, coaches and evaluates local agency staff to ensure all staff are competent in performing duties according to standards established.
• Provides coverage at WIC clinics when needed.
• Ensure daily clinic operations comply with ITCA, USDA, HIPPA, and NATIVE HEALTH policies and procedures.
• Monitor clinical flow to ensure efficient service delivery, maintaining low client wait time.
• Ensure all required documentation is completed daily, including Rights & Responsibilities (R&R), formula authorization, flow sheets, and follow-up for no show clients.
• Maintain strict client confidentiality, ensuring all protected health information is securely stored, and unnecessary identifiers are shredded immediately.
• Support quality assurance efforts, including accurate computer data entry and preparation for audits or reviews.
• Completes the WIC application and budget annually, with the support of the CHW Director.
• Prepares and submits accurate and timely monthly/quarterly program reports, analyzes data to assesses performance and identifies areas for improvement.
• Oversee daily clinic management to ensure smooth operations and high-quality client service.
• Ensure staff properly track clinic supplies and equipment (including hemoglobin meters) is cleaned and maintained daily.
• Resolve client concerns, questions, or issues promptly and professionally as they arise.
• Assist the CHW Director in identifying program needs and planning day-to-day clinic operations to enhance service delivery.
• Make appropriate referrals to internal and external health/social service programs and ensure routine follow-up is documented.
• Respond to and act on referrals received from other programs with knowledge of eligibility and application procedures for community resources.
• Demonstrate a strong commitment to serving all WIC-eligible populations within Maricopa County by attending outreach, health fairs, and stakeholder meetings.
• Support the CHW Director in establishing clinic sites and providing WIC services in community-based settings, including outreach.
• Attend required ITCA training, nutrition training sessions, and in-service to remain current on best practices and program requirements.
• Assist with quality improvement initiatives aimed at enhancing client outcomes and program effectiveness.
• Perform other work-related duties as assigned in support of the WIC program and organizational mission.

Job description

The WIC Supervisor is responsible for the day-to-day management of the NATIVE HEALTH (NH) Supplemental Nutrition Program for Women, Infant's, and Children (WIC) program, including client and employee relations, recruitment, retention, management of communication efforts, staff training and ensuring regulatory compliance. The WIC Supervisor will document visits according to SOAP formant in the Shared Tribal Automated Reporting System activities at an advanced level. This position follows all local agencies and Inter Tribal Council of Arizona (ITCA) WIC program policies and procedures, assist the Director in Program operations and provides supervision and support to the agency WIC staff. This position requires maintaining a positive working relationship with WIC and other NH staff and clientele. This position reports directly to the Community Health and Wellness (CHW) Director.

KEY ACCOUNTABILITIES:

1. Servies
   Measure of Success:
   Provide assessments, certifications, and counseling to women, infants, and children in accordance with WIC guidelines.
   Monitors caseload and manage clinic flow and staffing.
   Deliver individual and group in-service on educational topics and training needs.
   Actively promote and support breastfeeding among WIC clients and provide oversight and support to the Breastfeeding Peer Counselor Program.
   Complete required breastfeeding education and maintain certification as a Certified Lactation Educator (CLE).
   Trains, monitors, coaches and evaluates local agency staff to ensure all staff are competent in performing duties according to standards established.
   Provides coverage at WIC clinics when needed.
2. Program Administrative & Compliance
   Measure of Success :
   Ensure daily clinic operations comply with ITCA, USDA, HIPPA, and NATIVE HEALTH policies and procedures.
   Monitor clinical flow to ensure efficient service delivery, maintaining low client wait time.
   Ensure all required documentation is completed daily, including Rights & Responsibilities (R&R), formula authorization, flow sheets, and follow-up for no show clients.
   Maintain strict client confidentiality, ensuring all protected health information is securely stored, and unnecessary identifiers are shredded immediately.
   Support quality assurance efforts, including accurate computer data entry and preparation for audits or reviews.
   Completes the WIC application and budget annually, with the support of the CHW Director.
   Prepares and submits accurate and timely monthly/quarterly program reports, analyzes data to assesses performance and identifies areas for improvement.
3. Team Supervision & Development
   Measure of Success:
   Supervise WIC clinics staff ensuring adherence to schedules, punctuality, and assigned duties. Complete staff evaluations in a timely manner.
   Staff are properly trained and oriented to ensure successful performance.
   Provide day-to-day oversight of staff performance and clinic operations to ensure contracted caseload targets with ITCA are met.
   Keep the CHW Director informed of staff and operational issues, and clinic concerns in a timely manner.
   Foster a collaborative, customer service, team-oriented work environment that supports problem-solving through inclusive and democratic processes.
   Perform functions of clerk, certifier or CPA as needed.
   Maintains current knowledge on nutrition and breastfeeding by attending classes, conferences, workshops, and seminars.
4. WIC Clinic Operations & Resource Management
   Measure of Success:
   Oversee daily clinic management to ensure smooth operations and high-quality client service.
   Ensure staff properly track clinic supplies and equipment (including hemoglobin meters) is cleaned and maintained daily.
   Resolve client concerns, questions, or issues promptly and professionally as they arise.
   Assist the CHW Director in identifying program needs and planning day-to-day clinic operations to enhance service delivery.
5. Community Outreach & Service Expansion
   Measure of Success:
   Make appropriate referrals to internal and external health/social service programs and ensure routine follow-up is documented.
   Respond to and act on referrals received from other programs with knowledge of eligibility and application procedures for community resources.
   Demonstrate a strong commitment to serving all WIC-eligible populations within Maricopa County by attending outreach, health fairs, and stakeholder meetings.
   Support the CHW Director in establishing clinic sites and providing WIC services in community-based settings, including outreach.
6. Organizational Support
   Measure of Success :
   Attend required ITCA training, nutrition training sessions, and in-service to remain current on best practices and program requirements.
   Assist with quality improvement initiatives aimed at enhancing client outcomes and program effectiveness.
   Perform other work-related duties as assigned in support of the WIC program and organizational mission.

KNOWLEDGE, SKILLS AND ABILITIES:

Knowledge of WIC program in general and of program pla