WIC Communications & Scheduling Specialist

FreshDirect LLC; Phoenix (AZ); On-site; USD 25,000 - 30,000; Full time

Job summary

Mountain Park Health Center is seeking a WIC Communications Specialist to serve as the first point of contact for patients and the public. You will handle inbound calls, texts, and chats, document interactions in the system, and support day-to-day administrative tasks.

You will schedule WIC nutritionist appointments, assist new patients with registration, verify demographics and insurance, and protect patient confidentiality while coordinating with WIC staff.

Qualifications

• 6 months or more of call center or front-office healthcare experience.
• 1 year or more of previous medical back-office experience.

Responsibilities

• Receives and processes multiple incoming contacts using Talk Desk software.
• Sets patient appointments to meet with a WIC Nutritionist or Registered Dietitian at an appropriate clinic location in accordance with WIC department requirements.
• Assists new patients in registering with Mountain Park Health Center WIC.
• Verifies patient demographics and insurance information, and updates changes as needed.
• Cancels/reschedules appointments as requested by patients. Updates appointment schedules through computer systems.
• Observes and respects the confidentiality of patient, visitor, and employee information.
• Maintains collaborative relationships with participants and WIC staff to identify additional ways to serve potential and current participants.
• Maintains regular and predictable attendance.
• Performs other duties as required.

Skills

Call center experience

Medical back-office experience

Job description

Mountain Park Health Center is seeking a WIC Communications Specialist to serve as the first point of contact for patients and the public. You will handle inbound calls, texts, and chats, document interactions in the system, and support day-to-day administrative tasks.

You will schedule WIC nutritionist appointments, assist new patients with registration, verify demographics and insurance, and protect patient confidentiality while coordinating with WIC staff.