Nutrition Education Specialist-Baseline West

FreshDirect LLC; Phoenix (AZ); On-site; USD 50,000 - 65,000; Full time

Job summary

FreshDirect LLC in Phoenix, AZ, seeks a Nutrition Education Specialist to greet participants in the WIC department and deliver nutrition education and breastfeeding support. You will enter data in HANDS and coordinate services across locations, ensuring compliant, confidential handling of participant information.

The role emphasizes strong client service, accurate documentation, and collaboration with the WIC team to support eligible families in their health goals.

Qualifications

• Greet and assist all individuals in the WIC department.
• Provide nutrition education and breastfeeding support to participants.
• Enter required data accurately into HANDS HANDS data system.

Responsibilities

• Explain WIC program rules and eligibility to participants.
• Schedule appointments and manage referrals within WIC.
• Travel to multiple WIC locations during shift.

Skills

Customer greeting

Nutrition education

Data entry HANDS

Tools

HANDS system

Job description

• Location 303 E Baseline Rd,Phoenix, AZ, 85042,United States
• Job Category WIC
• Employee Type Non-Exempt

Contact information

Description

The primary job responsibility of the Nutrition Education Specialist is to greet and initiate exceptional patient service to all stakeholders, fulfill job expectations and task assignments efficiently and effectively.

Essential Functions

• Successfully completesof required training.
• Greets and assists all individuals who present to the Women, Infant, and Children (WIC) department.
• Cleans, maintains, sets up, and organizes the laboratory equipment to meet local and state quality assurance standards at the beginning and end of the day.
• Explains the mission of the WIC Program, the eligibility requirements, process for the services provided, voter registration process, rights and responsibilities, programs we refer, and other basic information.
• Determines what type of appointment(s) is/are needed and schedules appointment(s) in HANDS.
• Ensures the Separation of Duties by completing income verification and other approved tasks within the scope of work.
• Performs all the work required to administer and provide WIC services to eligible participants according to the Arizona WIC Program Policies and Procedures Manual (WIC PPM).
• Documents required data in HANDS and inputs accurate information.
• Answers basic questions, and initiates assistance for other requests outside of their scope.
• Transfers in-state and out-of-state clients in person and by video.
• Completes accurate height, length, and weight measurements, and hemoglobin values to help determine WIC eligibility.
• Provides nutrition education, including breastfeeding promotion and support that is responsive to the identified needs/interests of each participant.
• Provides follow-up breastfeeding support to participants.
• Provides mandatory and appropriate additional referrals reflecting the needs of the individual WIC participants.
• Documents nutrition services provided, including referrals and follow-up to referrals.
• Ensures that screening and referrals for lead testing and immunizations using a documented immunization record is performed.
• Providesparticipant-centered nutrition and breastfeeding support services to WIC participants and offers Mountain Park Health Center (MPHC) approved resources and incentives.
• Facilitates goal setting for behavioral change and follow-up on goals set.
• Providesbreastfeeding support and promotes a culture of breastfeeding.
• Promotes breastfeeding to WIC participants and provides breastfeeding education and support and refers to and promotes the Breastfeeding Peer Counseling Program, when appropriate.
• Prescribes and tailors a food package appropriate to the participant's nutritional risk(s), category, and preferences and issues food benefits as set forth in the WIC PPM.
• Provides program participants with information about available health and social services to which the participant could be referred. The participant shall be provided with written information regarding community services and referrals in accordance with the WIC PPM and MPHC referral procedures.
• Providesinformation, check for understanding, and document training to participants on program rules, regulations, WIC approved foods, use of eWIC cards, and food benefit use and redemption.
• Schedules group education for eligible participants.
• Offers and provides nutrition information.
• Utilizes the hardware, software, and training provided by the Arizona WIC Program to operate the Contractor's portion of the WIC Computer Data System (HANDS).
• Completes all data elements required in HANDS as outlined in the WIC PPM.
• Document the Nutrition Discussion Contact with the appropriate note after each service.
• Maintains integrity of the program by keeping confidential information secure.
• Maintains security and inventory of food benefit supplies.
• Attends meetings, training, and conferences as required.
• Issues and receives breast pumps at the clinic.
• Travels to multiple locations during shift.