WIC Client Services & Intake Specialist (Part-Time)

DeKalb Public Health (GA); Georgia; Presencial; USD 20 000 - 29 000; Tempo parcial

Resumo da oferta

DeKalb Public Health (GA) is hiring a part-time, hourly WIC Customer Service Representative at the East Health Center. The role focuses on greeting clients, handling calls, scheduling WIC appointments, processing vouchers, and ensuring accurate intake and documentation across GA Gateway and related systems.

Applicants need a high school diploma or GED and at least six months of full-time customer support experience, with strong attention to detail and teamwork to support diverse clinic

Qualificações

• High school diploma or GED and six months of full-time customer support experience.
• Experience with handling customer inquiries and scheduling appointments.
• Ability to document and route calls and maintain records.

Responsabilidades

• Greet clients and provide professional customer service for WIC services.
• Answer questions regarding services, hours, and eligibility processes.
• Handle incoming calls, direct inquiries to appropriate staff, and document questions.
• Return voicemail messages within one business day.
• Direct clients to service areas to maintain clinic flow.
• Refer clients to other services offered by the health center.
• Receive and distribute incoming correspondence; keep workspace orderly.

Conhecimentos

Customer service

Clerical tasks

Telephone support

Formação académica

High school diploma or GED

Descrição da oferta de emprego

DeKalb Public Health (GA) is hiring a part-time, hourly WIC Customer Service Representative at the East Health Center. The role focuses on greeting clients, handling calls, scheduling WIC appointments, processing vouchers, and ensuring accurate intake and documentation across GA Gateway and related systems.

Applicants need a high school diploma or GED and at least six months of full-time customer support experience, with strong attention to detail and teamwork to support diverse clinic