CSR-Glynn

Georgia Department of Public Health (GA); Brunswick (GA); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

13 Paid Holidays

Generous Leave Package

Employees Retirement System

Health Insurance

Dental Insurance

Vision Insurance

Health Care Spending Account

Dependent Care Spending Account

Life Insurance

Job summary

The Georgia Department of Public Health is seeking a front-line clerical associate to provide customer service and support in a busy health department setting. You will handle inquiries, schedule appointments, and maintain client charts, while ensuring data accuracy and confidentiality.

You should have a high school diploma or GED and at least 12 months of experience handling customer questions and requests.

Qualifications

• High school diploma or GED and 12 months of customer service experience.
• Strong computer skills including Microsoft Office and data entry.
• Ability to communicate and translate English/Spanish.

Responsibilities

• Provides helpful, efficient, customer service to each client in a respectful and compassionate manner
• Interviews clients to obtain information according to program policies/procedures and provides confidentiality at all times
• Enters data quickly, accurately and efficiently with minimal errors.
• Processes client's needs and requests according to policy
• Schedules appointments according to procedures
• Initiates, maintains and updates client charts in accordance with clinic needs.
• Attends staff meetings and training necessary to perform job effectively.
• Provides other customer service and clerical support duties to clinic as necessary

Skills

Customer service

Data entry

Microsoft Office

Bilingual English/Spanish

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Click HERE for Video

Who we are.

We protect lives. The Georgia Department of Public Health is the lead agency entrusted by the people of Georgia to proudly protect lives and promote healthy lifestyles in diverse communities statewide. We are committed to preventing disease, injury, and disability; promoting health and well-being; and preparing the State of Georgia for responding to disasters.

What we offer.

As a member of the Georgia Department of Public Health team, you will join a passionate group of individuals who are dedicated to making an impact. No matter your role, you will individually contribute to protecting the lives of all Georgians while receiving a wide range of benefits, so you can:

• Make a Professional Impact– Build your career where it matters and protect lives in the community where you live, work, and play
• Work with a Dynamic and Diverse Team– Collaborative and inclusive way of working where employees share ideas and leverage collective strengths
• Achieve Career Longevity– Countless opportunities for continuous learning/development that support a long-term career
• Take Part in a Hands‑on Working Culture– Unique culture of active engagement and problem‑solving, no matter your role
• Feel Pride in Where you Work– Be part of making an impact in public health alongside dedicated people just like you

Performs a variety of customer service and clerical support functions in a busy health department. Incumbent must be able to multi-task and work efficiently in a fast paced environment be proficient with computers and a variety of software programs, appropriately handle customer service issues and manage customer demands.

M-F work schedule==13 paid holidays==Excellent benefit package

All Coastal Health District, County Health Department employees are deemed essential employees in the event of an emergency. As such, you may be called on to participate in an event not limited to but including, staffing a shelter, a Specimen Point of Collection Site (SPOC) and/or Point of Dispensing site (POD). When you are called on to participate, you are expected and it will be a part of your job requirement to participate, whether the emergency occurs during or outside regular work hours.

1. Provides helpful, efficient, customer service to each client in a respectful and compassionate manner
2. Interviews clients to obtain information according to program policies/procedures and provides confidentiality at all times
3. Enters data quickly, accurately and efficiently with minimal errors.
4. Processes client's needs and requests according to policy
5. Schedules appointments according to procedures
6. Initiates, maintains and updates client charts in accordance with clinic needs.
7. Attends staff meetings and training necessary to perform job effectively.
8. Provides other customer service and clerical support duties to clinic as necessary

High school diploma or GED AND 12 months of experience handling customer's questions, complaints and/or providing information.

Preferred Qualifications:

• Previous experience working with WIC program or Public Health. One or more years of experience in a clerical or office assistant role in a medical office/clinic. Able to work in a fast paced environment and have strong computer skills including Microsoft Office and basic data entry.
• Able to communicate and translate English/Spanish
• For more information on the State of Georgia Benefits visit http://team.georgia.gov/

Benefits for Full Time Eligible Employees

• 13 Paid Holidays
• Generous Leave Package
• Employees Retirement System
• Health Insurance
• Dental Insurance
• Vision Insurance
• Health Care Spending Account
• Dependent Care Spending Account
• Life Insurance