WIC Call Center Specialist

Florida; Fort Myers (FL); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Paid holidays

State retirement plan

Job summary

The Florida Department of Health in Lee County is seeking a Career Service Senior Clerk to provide administrative support to the WIC program. The role requires handling multilingual client needs, scheduling, data entry in the FL-WiSE system, and ensuring accurate documentation and referrals.

Strong communication and computer skills are essential for a busy environment. Fort Myers, FL-based full-time position with E-Verify, diverse duties, and a comprehensive state benefits package.

Qualifications

• Experience in a call center or similar fast-paced environment.
• Ability to communicate in multiple languages as needed by clients.
• Proficiency with data entry and basic documentation in government systems.

Responsibilities

• Answer calls professionally and provide WIC information and referrals.
• Schedule and reschedule appointments; verify client status and income eligibility.
• Enter and update client data in FL-WiSE; ensure proper documentation and transfer requests.

Skills

Customer service

Call center experience

Bilingual communication (Spanish/Creol

Telephone etiquette

Microsoft Office proficiency

Organizational skills

Education

High school diploma or equivalent

Tools

FL-WiSE System

Microsoft Office

Job description

The Florida Department of Health in Lee County is seeking a Career Service Senior Clerk to provide administrative support to the WIC program. The role requires handling multilingual client needs, scheduling, data entry in the FL-WiSE system, and ensuring accurate documentation and referrals.

Strong communication and computer skills are essential for a busy environment. Fort Myers, FL-based full-time position with E-Verify, diverse duties, and a comprehensive state benefits package.