Wholesale Sales Operations Associate

Robert Graham; New York (NY); Hybrid; USD 59,000 - 75,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) matching

Summer Fridays

Paid time off

Job summary

Centric Brands is seeking an Associate Account Executive/Sales Operations to support the Robert Graham wholesale business. You will manage customer service, account setup, orders, shipping communications, NuOrder, and day-to-day sales administration.

You will collaborate with sales, distribution, credit, planning, and other internal teams to onboard accounts and ensure timely shipments, while maintaining accurate records and delivering excellent service in a fast-paced wholesale environment.

Qualifications

• 2–4 years of experience in sales operations, wholesale customer service, order management, or a related function.
• Apparel, fashion, consumer products, or wholesale experience strongly preferred.
• Experience with NuOrder or a similar digital wholesale platform strongly preferred.
• Experience supporting independent specialty stores, outside sales representatives, or multi-account wholesale businesses is a plus.
• Strong Microsoft Excel skills and comfort working with order-management, ERP, CRM, and reporting systems.
• Excellent organizational skills and strong attention to detail.
• Clear and professional written and verbal communication skills.
• Strong problem-solving skills and the ability to follow issues through to resolution.
• Ability to manage multiple priorities, accounts, and deadlines in a fast-paced environment.
• Collaborative, service-oriented approach with a strong sense of urgency and accountability.

Responsibilities

• The Associate Account Executive/Sales Operations will support the Robert Graham Wholesale business by managing customer service, account setup, order fulfillment, shipping communication, NuOrder, and day-to-day sales administration.
• This role will serve as a key liaison between key and specialty accounts, the sales team, distribution, credit, planning, and other internal partners to help ensure accounts are properly onboarded, orders are processed accurately, and shipments are completed on time.
• The ideal candidate is highly organized, responsive, detail-oriented, and comfortable managing multiple accounts, reps and priorities in a fast-paced wholesale environment.
• This position will play an important role in providing a high level of service to our customers while improving visibility, follow-through, and operational efficiency across the business.
• Customer Service and Order Management
• Account Setup and Maintenance
• NuOrder Management
• Specialty Sales Support
• Reporting and Business Coordination

Skills

Experience in sales operations

Wholesale customer service

Order management

Excel skills

ERP/CRM/reporting systems

Attention to detail

Strong communication skills

Problem solving

Multi-account management

Team collaboration

Tools

NuOrder

Job description

Centric Brands is seeking an Associate Account Executive/Sales Operations to support the Robert Graham wholesale business. You will manage customer service, account setup, orders, shipping communications, NuOrder, and day-to-day sales administration.

You will collaborate with sales, distribution, credit, planning, and other internal teams to onboard accounts and ensure timely shipments, while maintaining accurate records and delivering excellent service in a fast-paced wholesale environment.