Wholesale Sales Ops Associate - Elevate Accounts

Centric Brands Inc.; New York (NY); In loco; USD 59.000 - 75.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical, dental, vision

401(k) matching

Summer Fridays

Generous PTO

Merchandise discounts

Career development opportunities

Industry-leading work environment

Descrizione del lavoro

Centric Brands Inc. is seeking an Associate Account Executive/Sales Operations to support our Robert Graham wholesale business.

You will oversee order fulfillment, account onboarding, shipping communication, and day-to-day sales administration for specialty store accounts in a fast-paced environment. The ideal candidate has 2–4 years of experience in sales operations or wholesale customer service, with strong Excel and NuOrder skills, and a collaborative, service-oriented mindset.

Competenze

• 2–4 years of experience in sales operations, wholesale customer service, order management, or a related function.
• Apparel, fashion, consumer products, or wholesale experience strongly preferred.
• Experience with NuOrder or a similar digital wholesale platform strongly preferred.
• Strong Microsoft Excel skills and comfort with ERP/CRM systems.

Mansioni

• Serve as the primary operational contact for Specialty Store accounts regarding order status, shipping, inventory availability, and delivery questions.
• Manage orders from entry through shipment, ensuring accuracy across styles, quantities, pricing, discounts, terms, shipping windows, and customer requirements.
• Monitor open orders and proactively communicate potential shipping delays, inventory shortages, credit holds, or other issues.
• Provide customers and sales representatives with shipment confirmations, tracking information, invoices, and order-status updates.
• Process order revisions, cancellations, extensions, substitutions, and other customer requests.
• Coordinate returns, return authorizations, shortages, damages, chargebacks, and shipping claims as needed.
• Maintain customer records, contact information, payment terms, shipping instructions, and account notes.

Conoscenze

Sales operations

Wholesale customer service

Order management

NuOrder

Microsoft Excel

Strumenti

NuOrder

Excel

ERP/CRM

Descrizione del lavoro

Centric Brands Inc. is seeking an Associate Account Executive/Sales Operations to support our Robert Graham wholesale business.

You will oversee order fulfillment, account onboarding, shipping communication, and day-to-day sales administration for specialty store accounts in a fast-paced environment. The ideal candidate has 2–4 years of experience in sales operations or wholesale customer service, with strong Excel and NuOrder skills, and a collaborative, service-oriented mindset.