Associate Account Executive/Sales Operations

Centric Brands Inc.; New York (NY); On-site; USD 59,000 - 75,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) matching

Summer Fridays

Generous PTO

Merchandise discounts

Career development opportunities

Industry-leading work environment

Job summary

Centric Brands Inc. is seeking an Associate Account Executive/Sales Operations to support our Robert Graham wholesale business.

You will oversee order fulfillment, account onboarding, shipping communication, and day-to-day sales administration for specialty store accounts in a fast-paced environment. The ideal candidate has 2–4 years of experience in sales operations or wholesale customer service, with strong Excel and NuOrder skills, and a collaborative, service-oriented mindset.

Qualifications

• 2–4 years of experience in sales operations, wholesale customer service, order management, or a related function.
• Apparel, fashion, consumer products, or wholesale experience strongly preferred.
• Experience with NuOrder or a similar digital wholesale platform strongly preferred.
• Strong Microsoft Excel skills and comfort with ERP/CRM systems.

Responsibilities

• Serve as the primary operational contact for Specialty Store accounts regarding order status, shipping, inventory availability, and delivery questions.
• Manage orders from entry through shipment, ensuring accuracy across styles, quantities, pricing, discounts, terms, shipping windows, and customer requirements.
• Monitor open orders and proactively communicate potential shipping delays, inventory shortages, credit holds, or other issues.
• Provide customers and sales representatives with shipment confirmations, tracking information, invoices, and order-status updates.
• Process order revisions, cancellations, extensions, substitutions, and other customer requests.
• Coordinate returns, return authorizations, shortages, damages, chargebacks, and shipping claims as needed.
• Maintain customer records, contact information, payment terms, shipping instructions, and account notes.

Skills

Sales operations

Wholesale customer service

Order management

NuOrder

Microsoft Excel

Tools

NuOrder

Excel

ERP/CRM

Job description

About Us

Inspiring brand “Collectors” since 2001, Robert Graham is well known for offering #WearableArt that makes a statement. Centered around our motto, “Be the Shout, Not the Echo”, our Collectors can tune up or down the color and details,for a custom expression of their individual style.

Robert Graham is at the forefront of design innovation defined by expert craftsmanship and exquisite attention-to-detail including intricately mixed fabrics, trims, embroidery, and one-of-a-kind original prints.

With a full head-to-toe wardrobe in mind, we push ourselves to redefine menswear across button downs, blazers, graphic t-shirts, premium denim, leather goods and more. We also continue to expand our Women’s Collection by chic tops, dresses, jackets, accessories and more.

Come see what’s in store or, learn more at Robertgraham.us and @robertgrahamnyc

Sales

Our sales professionals have a major impact on our business as they develop and implement the projections, forecasts and long-range planning strategies that will fuel our success today and into the future. A career in sales puts you alongside talented people working cross-functionally throughout our organization. The challenges are exciting, the pace is fast, and you’ll have a chance to build a career of almost limitless possibilities.

Specific Responsibilities Would Include

The Associate Account Executive/Sales Operations will support the Robert Graham Wholesale business by managing customer service, account setup, order fulfillment, shipping communication, NuOrder, and day-to-day sales administration. This role will serve as a key liaison between key and specialty accounts, the sales team, distribution, credit, planning, and other internal partners to help ensure accounts are properly onboarded, orders are processed accurately, and shipments are completed on time.

The ideal candidate is highly organized, responsive, detail-oriented, and comfortable managing multiple accounts, reps and priorities in a fast-paced wholesale environment. This position will play an important role in providing a high level of service to our customers while improving visibility, follow-through, and operational efficiency across the business.

Customer Service and Order Management

• Serve as the primary operational contact for Specialty Store accounts regarding order status, shipping, inventory availability, and delivery questions.


• Manage orders from entry through shipment, ensuring accuracy across styles, quantities, pricing, discounts, terms, shipping windows, and customer requirements.


• Monitor open orders and proactively communicate potential shipping delays, inventory shortages, credit holds, or other issues.


• Provide customers and sales representatives with shipment confirmations, tracking information, invoices, and order-status updates.


• Process order revisions, cancellations, extensions, substitutions, and other customer requests.


• Coordinate returns, return authorizations, shortages, damages, chargebacks, and shipping claims as needed.


• Maintain customer-specific compliance requirements.

Account Setup and Maintenance

• Manage the setup and onboarding of new accounts from initial request through account activation.


• Collect and review credit applications, resale certificates, payment information, shipping instructions, routing requirements, and other required documentation.


• Coordinate with Credit, Finance, Customer Service, and other internal teams to ensure accounts are approved, activated and maintained promptly.


• Maintain accurate customer records, contact information, payment terms, shipping instructions, sales representative assignments, and account notes.


• Communicate account-setup status, outstanding requirements, and approvals to customers and the sales team.


• Support updates to existing accounts, including ownership, billing, shipping, contact, and credit-information changes.

NuOrder Management

• Manage the day-to-day administration of NuOrder for the wholesale business.


• Set up and maintain customer and sales representative access, account assignments, territories, and permissions.


• Review NuOrder orders for accuracy and coordinate their entry or integration into the order-management system.


• Troubleshoot customer and sales representative questions related to login access, product visibility, order placement, and platform functionality.


• Monitor NuOrder activity and follow up on incomplete orders, draft orders, and other sales opportunities.


• Ensure product, pricing, inventory, and account information remain accurate and current within the platform.


• Coordinate with internal teams and NuOrder support to resolve platform or integration issues.

Specialty Sales Support

• Provide day-to-day back-office support for the Specialty Stores sales team and outside sales representatives.


• Submit, review, and maintain wholesale orders in the order-management system.


• Prepare order confirmations, open-order reports, shipping recaps, ATS reports, and other sales materials.


• Help manage order deadlines, shipping windows, and follow-up calendars.


• Coordinate sample and collateral requests for specialty accounts and sales representatives.

Reporting and Business Coordination

• Maintain regular reporting on bookings, open orders, shipments, cancellations, returns, and account status.


• Identify order or shipping issues that could affect revenue and elevate them to sales leadership.


• Track specialty-account performance and provide information needed for sales recaps and business reviews.


• Work cross-functionally with Sales, Planning, Allocation, Credit, Finance, Production, Distribution, and Customer Service.


• Support the development and improvement of sales-operation processes, reporting tools, and account-service standards.


• Complete additional sales administration projects as needed.

Our Best Fit Candidate Would Have

• 2–4 years of experience in sales operations, wholesale customer service, order management, or a related function.


• Apparel, fashion, consumer products, or wholesale experience strongly preferred.


• Experience with NuOrder or a similar digital wholesale platform strongly preferred.


• Experience supporting independent specialty stores, outside sales representatives, or multi-account wholesale businesses is a plus.


• Strong Microsoft Excel skills and comfort working with order-management, ERP, CRM, and reporting systems.


• Excellent organizational skills and strong attention to detail.


• Clear and professional written and verbal communication skills.


• Strong problem-solving skills and the ability to follow issues through to resolution.


• Ability to manage multiple priorities, accounts, and deadlines in a fast-paced environment.


• Collaborative, service-oriented approach with a strong sense of urgency and accountability.

Salary Range: $58,800 - $75,000

In return, we provide an industry-competitive salary.

• (medical, dental, vision)


• matching 401(k)


• Summer Fridays


• generous PTO


• merchandise discounts


• excellent career development opportunities


• work environment that reflects our industry leadership.

Our social impact program, Centric Cares, focuses on volunteerism to make a difference in communities we live and work in and our D&I committee is shaping the future of diversity, equity and inclusion at Centric Brands though workshops, resources and inspiring conversation.

Be part of our growing community by getting involved with groups, teams and initiatives like Be Green, Be Giving, and Be Celebrated.

Centric Brands is an Equal Opportunity Employer