Wholesale Order Management Specialist

Sunday Riley; United States; Remote; USD 55,000 - 75,000; Full time

Job summary

Sunday Riley is seeking an experienced Wholesale Order Management Specialist for a full-time, remote role open to U.S.-based candidates. The nine-month engagement offers potential permanent placement based on performance.

You will own wholesale orders end-to-end, coordinate with Sales, Demand Planning, Accounting, Logistics, and 3PL partners, and ensure on-time fulfillment. You will handle POs/SOs, monitor inventory, identify risks, and drive issue resolution while maintaining SLAs.

Qualifications

• 2–4 years of hands-on wholesale/B2B order management experience in a retail, consumer products, or wholesale distribution environment.
• Experience managing retailer POs and SOs from receipt through warehouse execution and issue resolution.
• Experience monitoring inventory availability, stock shortages, backorders, and coordinating with teams to support order execution.
• Knowledge of retailer order requirements, shipping windows, fulfillment deadlines, and order accuracy standards.
• Experience using ERP or order management systems.
• Strong collaboration with Sales, Inventory, Supply Chain, Logistics, or warehouse teams to resolve discrepancies.
• Proficiency in Microsoft Excel or Google Sheets for maintaining trackers and records.
• Ability to independently manage high volumes of orders and meet daily deadlines and SLAs.
• Clear written and verbal communication across departments.

Responsibilities

• Process wholesale retailer POs, SOs, international and boutique orders, send-outs, and internal transfers.
• Manage assigned wholesale orders through the lifecycle, ensuring SLA adherence and issue resolution.
• Validate SKUs, quantities, pricing, inventory, routing, and delivery windows before advancing orders.
• Review open orders daily, track actions and deadlines, and proactively follow up to maintain timelines.
• Identify shortages, system/EDI issues, and risks early; escalate with facts and recommended paths.
• Coordinate with Sales, Demand Planning, Accounting, Logistics, Warehouse, and 3PLs for order execution.
• Maintain order records, send-out forms, trackers, and SKU catalogs across systems.

Skills

Wholesale order management

ERP / NetSuite

EDI

Inventory coordination

Cross-functional collaboration

Excel

Tools

NetSuite

Job description

At Sunday Riley, we believe skincare should deliver real results through innovative, science-backed formulations balanced with botanicals and clean ingredients. As a female-founded and female-led company, we are passionate about creating products that perform while fostering a collaborative, entrepreneurial culture built on creativity, accountability, and continuous improvement.

Sunday Riley is looking for an experienced Wholesale Order Management Specialist to keep our products moving from warehouse to retail shelves around the world accurately and on time. This is a full-time, remote position open to U.S. based candidates, with preference to those located in the Central or Eastern time zones. The role begins as a nine-month engagement, with the potential to transition into a permanent position based on business needs and performance.

In this role, you'll independently own assigned wholesale retailer purchase orders (POs) and sales orders (SOs) from receipt through order completion and resolution of outstanding issues—not just PO entry. You'll process retail, international, boutique, and internal orders, monitor inventory availability, anticipate risks, and keep each order moving with clear next steps.

You'll work closely with Sales, Demand Planning, Accounting, Logistics, Warehouse Operations, and our 3PL partners to coordinate the full order lifecycle. You'll confidently manage routine, verified follow-ups, align with leadership when commitments or information are uncertain, and bring practical solutions to operational challenges.

You bring hands-on wholesale order management experience, ideally within beauty, fashion, apparel, accessories, or another consumer products industry. You understand retailer requirements, inventory availability, and the importance of coordinating across departments to meet retailer commitments.

You care about the details, move with purpose, and take pride in seeing your work through to the finish. You're curious, you're always looking to grow, and you thrive in a collaborative, fast-paced environment.

This is a full-time, temporary-to-hire opportunity beginning with a nine-month engagement, with the potential to transition into a permanent position based on business needs and performance.

KEY RESPONSIBILITIES

Order Processing & Execution

• Process wholesale retailer purchase orders (POs), sales orders (SOs), international and boutique orders, send-outs, and internal transfers.
• Manage assigned wholesale orders throughout the order lifecycle, from PO receipt and sales order processing through warehouse execution and resolution of outstanding issues, within required SLAs.
• Validate SKUs, quantities, pricing where applicable, inventory availability, retailer-specific routing requirements, and ship/delivery windows before orders move forward.

Order Monitoring & Issue Identification

• Review open orders daily, track outstanding actions and deadlines, and proactively follow up to keep orders and fulfillment timelines on track.
• Identify inventory shortages, system or EDI issues, and routing or shipping risks early.
• Escalate risks with confirmed facts, clear context, and a recommended path to resolution.

Communication & Follow-Up

• Keep Sales, Demand Planning, Accounting, Logistics, Warehouse, and 3PL teams informed through proactive, accurate updates with clear next steps.
• Independently drive assigned order issues through resolution, including coordinating with responsible teams and confirming follow-through.
• Maintain clear visibility into the status, next action, responsible contact, and deadline for each assigned order; follow up without waiting for reminders.

Inventory & Allocation Support

• Monitor inventory availability against open wholesale retailer orders to support accurate order execution and strong fill rates.
• Identify inventory shortages, discrepancies, and allocation constraints that may impact retailer purchase orders and sales orders.
• Coordinate with Demand Planning and Sales to communicate inventory risks, potential backorders, and fulfillment priorities.

Retail & Partner Coordination

• Ensure assigned wholesale orders comply with retailer routing, labeling, booking, delivery, and documentation requirements.
• Coordinate directly with third-party logistics (3PL) partners on order execution and fulfillment exceptions, escalating material risks as appropriate.
• Support QVC/HSN (US & UK), international orders, and returns as applicable.

Data & Systems

• Process and maintain accurate purchase order, sales order, and inventory information across NetSuite, ERP/EDI systems, and SKU/UPC catalogs.
• Maintain accurate order records, send-out forms, trackers, and SKU files to support wholesale order management operations.

Process & Continuous Improvement

• Follow established SOPs, shipment holds, and approval controls; seek authorization before releasing, cancelling, or reallocating orders outside delegated authority.
• Proactively identify recurring issues, help investigate root causes, and recommend practical process improvements.
• Support implementation and documentation of agreed workflow improvements to make order management more accurate, efficient, and consistent.

CROSS-FUNCTIONAL COLLABORATION

To keep every order accurate, on time, and aligned with business priorities you will partner closely with:

• Demand Planning
• Accounting
• Logistics
• Warehouse Operations
• 3PL Partners
• Retail Partners

QUALIFICATIONS

Required

• 2–4 years of hands-on experience in wholesale/B2B retailer order management, wholesale order operations, or sales order management within a retail, consumer products, or wholesale distribution environment.
• Direct experience managing retailer purchase orders (POs) and sales orders (SOs) from receipt and processing through warehouse execution and resolution of order-related issues.
• Experience monitoring inventory availability, identifying stock shortages, backorders, and order constraints, and coordinating with appropriate teams to support order execution.
• Working knowledge of retailer order requirements, shipping windows, fulfillment deadlines, and order accuracy standards.
• Experience using ERP or order management systems to process, maintain, and manage wholesale retailer orders.
• Experience coordinating with Sales, Inventory, Supply Chain, Logistics, or warehouse teams to resolve order discrepancies and operational challenges.
• Strong working knowledge of Microsoft Excel or Google Sheets, with the ability to maintain accurate order records and operational trackers.
• Demonstrated ability to independently manage a high volume of orders, anticipate issues, and follow through without frequent reminders.
• Clear, confident written and verbal communication skills, with the ability to collaborate across departments.
• Strong organization, attention to detail, and time management skills, with the ability to meet daily deadlines and SLAs.

Preferred

• Experience within the beauty, skincare, cosmetics, fashion, apparel, accessories, lifestyle, or consumer packaged goods (CPG) industries.
• Bachelor's degree in Supply Chain, Business, Operations, or a related field, or equivalent professional experience.
• Experience with NetSuite, SAP, Microsoft Dynamics, or comparable ERP systems.
• Familiarity with electronic data interchange (EDI) platforms, including SPS Commerce.
• Experience with retailer routing guides and compliance requirements for partners such as Sephora, Ulta Beauty, Nordstrom, or similar national retailers.
• Experience working with third-party logistics (3PL) partners.
• Experience coordinating retailer POs across Sales, Logistics, Inventory, and third-party warehouses, including resolution of order or compliance exceptions.
• Exposure to QVC/HSN, international orders, or returns processing.
• A genuine interest in beauty, skincare, or consumer products.

CORE COMPETENCIES

• Wholesale Order Management
• Inventory Availability & Order Coordination
• Ownership & Accountability
• Attention to Detail & Data Accuracy
• Proactive Communication
• Problem Solving & Issue Resolution
• Retailer Compliance Awareness
• Cross-Functional Collaboration
• Adaptability & Continuous Improvement
• Results Orientation

SUCCESS MEASURES

Throughout your engagement, you'll:

• Become proficient in Sunday Riley's order processing workflows, SOPs, NetSuite, and EDI systems.
• Independently manage assigned wholesale retailer orders accurately and within SLAs, from receipt through warehouse completion and closure of outstanding issues.
• Conduct daily open-order reviews, monitor inventory availability, identify risks early, and actively coordinate next steps and follow-ups.
• Maintain a high order accuracy rate across retail, international, boutique, and internal orders.
• Support consistent on-time order execution by identifying risks early and helping drive solutions.
• Keep Sales, Demand Planning, Accounting, Logistics, and Warehouse teams informed with timely, proactive updates.
• Maintain a clear status, accountable contact, next step, and deadline for each assigned order.
• Keep data clean and accurate across NetSuite, EDI systems, and SKU/UPC catalogs.
• Identify recurring issues and contribute practical, actionable process improvements to strengthen the team's work.

What We Offer

This role offers the opportunity for interested candidates to work in an ever-changing growing company that is passionate about its products. Operating within a fast-moving industry and dynamic category, the successful candidate will find at Sunday Riley the open, creative and collaborative work environment everyone seeks for themselves.

EEO

Sunday Riley actively creates a culture of inclusivity and respects that diversity in the workplace leads to a positive and stronger team. It is our policy to provide equal opportunity for all employees, contractors, and prospective employees, regardless of race, color, national origin, age, pregnancy, sex, sexual orientation, gender identity or expression, veteran status, disability, genetic information or any other criteria protected by applicable federal, state, or local law.

Social And Environmental Responsibilities

We produce the best products possible, and never sacrifice quality or effectiveness for financial gain. We are committed to promoting Human Rights, including equality, diversity in the workplace, and inclusivity of products. We provide the highest-level customer care, customer experience, and attention to customer safety. We strive to meet sustainability goals and initiatives, for a cleaner planet. Our company’s social and environmental goals are as strong as our employees’ awareness and performance towards those goals. We are mission-driven and expect our employees to be accountable and aligned with our company value