Interim Sales Operations Manager

OSEA; United States; Remote; USD 80,000 - 100,000; Full time

Job summary

OSEA seeks a Senior Manager, Wholesale Operations on a contract basis to cover leave from Nov 2026 through May 2027. You will own account and SKU setup, retailer systems, order and inventory management, and coordinate cross-functional execution with Ulta, Nordstrom, and specialty accounts.

You will serve as the primary liaison across Wholesale, Operations, Finance, and Marketing, managing product lifecycle changes, retailer portals, and data accuracy.

Qualifications

• 3+ years in account management or retail operations.
• Experience with major beauty retailers and vendor portals.
• Strong attention to detail and ability to manage timelines.
• Experience with ERP, ecommerce platforms, and data integration.

Responsibilities

• Serve as primary liaison across Wholesale, Operations & Fulfillment, Finance, and Trade/Brand Marketing.
• Lead product lifecycle changes including launches, pricing changes, reformulations, and discontinuations; manage timelines in Asana.
• Set up new accounts and SKUs in NetSuite and Shopify; ensure accurate item data across partners.
• Own retailer portals and data; ensure accuracy and compliance with retailer requirements.
• Collaborate with Trade Marketing and Account Managers to manage retailer PDPs and wholesale asset portal content.
• Oversee end-to-end order management; communicate stock updates and resolve adjustments.
• Resolve EDI and SPS item errors; maintain retailer cross-references.
• Create Wholesale GWP SKUs and coordinate sampling ahead of bulk inventory.
• Lead projects like subscriptions and wholesale portal updates.
• Monitor ratings and reviews and share insights with teams.
• Manage recurring wholesale vendor charges and reconciliation with Finance.
• Identify and troubleshoot issues; document SOPs and build scalable workflows.
• Build strong relationships with internal and retail partners.

Skills

Account management

Retail operations

Sales support

Cross-functional teamwork

Tools

SPS Commerce

NetSuite

Shopify

Syndigo

Novi

Asana

PowerBI

Excel/Google Sheets

Job description

About the Company:

OSEA was founded in 1996 with a mission to create clean, clinically proven skincare powered by the sea. We are female-founded, rooted in California (with a distributed workforce and a Venice, CA office) and inspired by the ocean, wellness, and sustainability. As we continue to grow, we stay grounded in gratitude, passion, and purpose. Our award-winning formulas blend nutrient-rich seaweed with active botanicals to deliver visible results. Come ride the wave with us!

About the role:

Join our fast growing beauty brand on a contract basis. We are looking for a savvy, passionate Senior Manager, Wholesale Operations (Contract) to provide leave coverage from approximately November 2026 through May 2027. You will step into an established role and keep our Wholesale business running without disruption, owning account and SKU setup, retailer systems, order and inventory management, and cross-functional execution across retail partners including Ulta, Nordstrom, and specialty and international accounts. The ideal candidate hits the ground running, brings hands-on experience with beauty retailer operations, and is comfortable taking ownership of a full workload quickly. Our mission is to create effective, results-driven skincare that is safe for the planet and humankind.

• Serve as the primary day-to-day liaison across Wholesale, Operations & Fulfillment, Finance, and Trade/Brand Marketing teams, ensuring clear, proactive communication while identifying gaps, aligning priorities, and guiding cross-functional decision-making.
• Act as the Wholesale process and project manager for product lifecycle changes, including launches, positioning changes, reformulations, name changes, discontinuations, and price changes; own timelines, task tracking in Asana, and internal and external communication.
• Lead commercial setup for new accounts and SKUs, including retail and non-sell item setup, new account setup in NetSuite and Shopify in partnership with New Business, and accurate item data across all retail partners.
• Own retailer portals and systems as the central point of contact, including SPS Commerce, Novi, Syndigo, Provenance, and Intertrade; maintain access, data accuracy, and compliance with each retailer’s requirements.
• Partner with Trade Marketing and Account Managers to set up and update retailer PDPs, and manage the Canto wholesale asset portal so retail partners always have current, on-spec content.
• Oversee end-to-end order management, owning risk identification and resolution related to order accuracy, fulfillment timing, and inventory constraints; communicate out-of-stock and back-in-stock updates to accounts, manage delivery changes, and resolve Ulta OFR adjustments when SKUs are removed from purchase orders.
• Resolve EDI and SPS item errors and maintain retailer cross-references in partnership with Operations.
• Create and set up Wholesale GWP SKUs following established SOPs (intake, COGS, and SKU tracking), and coordinate sampling and newness sample sendouts ahead of bulk inventory.
• Act as liaison for Wholesale retailer sustainability and compliance programs (e.g., Ulta Conscious Beauty, Grove, MECCA), including WERCs and Novi requests and SDS/MSDS documentation, partnering with Product Development and Sustainability teams.
• Lead and manage special projects, including subscription box programs, corporate gifting and bulk orders, and Wholesale Shopify portal updates, bringing structure, prioritization, and strategic oversight to ad hoc initiatives.
• Monitor ratings and reviews across retail partners (e.g., Bazaarvoice, PowerReviews/Ulta exports) and share insights with Account Managers and Marketing.
• Manage recurring Wholesale vendor and tool charges and reconciliation in partnership with Finance.
• Identify and troubleshoot operational and executional issues, leading cross-functional solutions to minimize disruption; document SOPs and leverage AI tools to build scalable, efficient workflows.
• Build and maintain strong, trust-based relationships with internal and retail partners, serving as a reliable and solutions-oriented point of contact from day one.
• Complete a structured knowledge transfer before the leave begins, and keep trackers, SOPs, and open-item logs current so responsibilities transition back seamlessly at the end of the engagement.

Qualifications

• 3+ years of experience in account management, retail operations, or sales support, preferably within beauty, personal care, or CPG.
• Ability to ramp quickly and operate independently with minimal training; prior contract or leave-coverage experience a plus.
• Direct experience working with major beauty retailers (Ulta, Nordstrom, Sephora, etc.) and their vendor portals, item setup, and compliance requirements.
• Working knowledge of EDI (SPS Commerce preferred), ERP (NetSuite preferred), and Shopify B2B; experience with product content syndication platforms (e.g., Syndigo) a plus.
• Demonstrated ability to manage detailed timelines and complex, cross-functional workflows with exceptional attention to detail.
• Strong written and verbal communication skills; confident managing daily retailer conversations and cross-functional coordination.
• Analytical skills with the ability to maintain revenue and forecast trackers, interpret sales and inventory performance, and identify executional opportunities or risks.
• Strong experience with Excel/Google Sheets, PowerPoint/Google Slides, Google Suite, and Asana; PowerBI preferred.
• Experience using AI tools to improve workflows, or a strong willingness to learn.
• Highly organized, proactive, resourceful, and solutions-oriented.
• Comfortable operating in a fast-paced, growth-oriented environment.
• Must be able to work within a 9a-6p US Pacific-Eastern time zone to be considered for this position.
• Please note that visa sponsorship is not available for this position.
• Availability to start by early November 2026 for knowledge transfer and commit through June 2027.

Compensation

The anticipated salary range for this position is $80,000–$100,000 per year. The actual salary offer will carefully consider a few factors, including your skills, qualifications, experience, and location. Not all candidates will be eligible for the upper end of the salary range.

This job description is a summary of duties. It is by no means an all-inclusive list but is merely a broad guide of expected duties and is subject to change.