Wholesale Offer Manager

Astound Broadband; Boston (MA); On-site; USD 85,000 - 95,000; Full time

Benefits offered by this job

401k with employer match

Medical insurance

Dental insurance

Vision insurance

Life insurance

STD insurance

Paid Time Off

Floating Holiday

Paid Holidays

Paid Sick Leave

Tuition reimbursement

Employee discount

Job summary

Astound Broadband is seeking an Offer Management professional to identify and deliver solutions for Wholesale customers, including quotes and complex proposals. You will engage with boundary partners, evaluate opportunities, and collaborate with sales and technical teams to drive customer demand.

The role requires 5+ years of telecom experience in Enterprise/Carrier/Wholesale, plus strong analytical, communication, and Excel skills.

Qualifications

• 5+ years of telecommunications experience in Enterprise, Carrier or Wholesale Channels.
• Minimum 5 years of strategic pricing or business analyst experience.
• Operational understanding of telecommunications ordering, provisioning, and billing processes.
• Excellent analytical, verbal, written, presentation and Excel skills.
• Ability to work with diverse teams to facilitate and achieve results.
• Ability to communicate with management, team leaders, and customers.
• Detail-, quality-, and timeline-oriented.
• Exhibits commitment, resilience, accountability, and teamwork.

Responsibilities

• Identify and deliver solutions for Wholesale customers, including quotes and orders.
• Evaluate incoming opportunities and prepare complex proposals.
• Collaborate with National Sales Managers on proposal efforts and win strategy development.
• Work with technical teams to develop solutions to meet customer needs.
• Provide training of Astound capabilities to partners.
• Respond to requests from customers for information, support, pricing, etc.
• Maintain up-to-date reporting in CRM systems for opportunities.
• Handle escalations and find solutions in challenging circumstances.

Skills

Analytical skills

Verbal communication

Written communication

Presentation skills

Education

Bachelor's degree in business or related field

Tools

Excel

Job description

The Offer Management team is responsible for both identifying and delivering solutions to meet the complex needs of our Wholesale customers. This includes receiving incoming quotes and orders from Wholesale partners. Evaluating incoming opportunities and preparing complex proposals. Engage with boundary partners to ensure efficiencies. Enhance partnerships with the carrier clients and understand their needs while promoting Astound’s products. Enhance the partner’s experience at every interaction.The Offer Management team is responsible for both identifying and delivering solutions to meet the complex needs of our Wholesale customers. This includes receiving incoming quotes and orders from Wholesale partners. Evaluating incoming opportunities and preparing complex proposals. Engage with boundary partners to ensure efficiencies. Enhance partnerships with the carrier clients and understand their needs while promoting Astound’s products. Enhance the partner’s experience at every interaction. Analyze complex issues and use sound judgment and experience to develop financially sound solutionsUse financial modeling tools and understand complex financial and business strategies to promote sales attainment goals, while promoting the best interests of the companyIndependently perform research, writing, editing, and proposal production and coordination for various sales/business development effortsCollaborate with National Sales Managers on proposal efforts and deliverables including win strategy development and executing sales strategies to drive customer demandWork with technical teams to develop solutions to meet customer needs.Demonstrate excellent oral and written communication and active listening skills.Use communication and negotiation skills to execute sales strategies to drive customer demand.Business development - provide training and ongoing training of Astounds capabilities to partnersRespond to requests from customers for information, support, assistance, joint proposals, pricing, etc.Supports others within the Wholesale team along with boundary partners in engineering, implementation and account management to achieve customer satisfaction from pre-sales through post-sales.Ability to handle escalations and find solutions when there are challenging circumstances.Up to date reporting in various CRM systems for all opportunities.Other duties as assigned

What you bring to the table:
Education:Bachelor’s degree in business or related field preferred, or an equivalent combination of education and relevant experience

Required Qualifications:5+ years of telecommunications experience in Enterprise, Carrier or Wholesale ChannelsMinimum 5 Years of strategic pricing or business analyst experienceCustomer centricOperational understanding of telecommunications ordering, provisioning, and billing processesExcellent analytical, verbal, written, presentation and Excel skillsAbility to work with diverse teams to facilitate and achieve resultsAbility to communicate with management, team leaders, and customersDetail, quality, and timeline-orientedExhibits commitment, resilience, accountability, and teamwork

Preferred Qualifications:Strong technical background working with and developing software systems in the telecommunications industryWorking knowledge of general marketing tools and processes

We're Proud to Offer a Comprehensive Benefits Package Including:

• 401k retirement plan, with employer match
• Insurance options including: medical, dental, vision, life and STD insurance
• Paid Time Off/Vacation: Starting at 80 hours per year, and increases based on tenure with the organization
• Floating Holiday: 40 hours per year
• Paid Holidays: 7 days per year
• Paid Sick Leave: Astound allows a number of paid sick hours per calendar year and varies based on state and/or local laws
• Tuition reimbursement program
• Employee discount program

Benefits listed above are for regular full-time position

Base Salary:

The base salary range for this position is $85,000- $95,000 annually, plus opportunities for bonus and benefits, if applicable. The base pay range represents the low and high end of the hiring range for this job. Actual pay will vary and may be above or below the range based on various factors including but not limited to relevant skills, experience, capabilities and location.

Our Mission Statement:

• Take care of our customers
• Take care of each other
• Do what we say we are going to do
• Have fun

Astound is proud to be an Equal Opportunity Employer, and we are dedicated to cultivating an inclusive workplace where employees feel valued, respected, and empowered. Discrimination of any kind has no place here. We are committed to providing equal opportunities for all employees and applicants, regardless of race, color, religion, sex, gender, pregnancy, childbirth and related conditions, national origin, age, physical and mental disability, marital status, sexual orientation, genetic information, military or veteran status, citizenship, or other status or characteristic protected by applicable law. We strive to create a culture that celebrates our differences and promotes fairness and inclusivity in all aspects of our business.

About Astound:

Astound is a leading provider of internet, WiFi, mobile, and TV services, dedicated to connecting communities and empowering lives through innovative technology. We also keep businesses connected with dependable fiber infrastructure and internet solutions backed by award-winning service, helping organizations thrive in an increasingly connected world.At the forefront of digital transformation, we continuously evolve our offerings to meet the dynamic needs of our customers—delivering reliable connectivity and groundbreaking digital experiences.Our commitment to excellence extends beyond infrastructure. We invest in our people through personalized training, coaching, and a supportive work environment that fosters growth and opportunity. Employees are empowered to represent a superior telecommunications company while making a meaningful impact in the communities we serve.We offer a robust benefits package that includes rewards, recognition programs, and employee discounts—ensuring our team members are supported in both their professional and personal journeys. At Astound, we believe in creating astounding possibilities for everyone, everywhere.