Wholesale Mortgage Operations Lead

Deephaven Mortgage LLC; Charlotte (NC); Hybrid; USD 70,000 - 110,000; Full time

Benefits offered by this job

Flexible Time Off

401(k) matching

Health insurance

Career development opportunities

Team-building events

Job summary

Deephaven Mortgage LLC in Charlotte, NC, is seeking a Wholesale Operations Manager to lead an operations team through end-to-end mortgage processes. Hybrid role, 3–4 days in the Ballantyne office, ensuring efficiency, compliance and exceptional service while meeting financial goals.

You will oversee origination, processing and closing activities, collaborate with underwriting and clients, and drive process improvements across the team.

Qualifications

• 2+ years of previous management experience.
• 4+ years of mortgage operations experience.
• Strong written and verbal communication skills.
• Organized, analytical, detail-oriented and self-motivated.
• Knowledge of current regulatory compliance requirements and confidentiality.

Responsibilities

• Lead a Wholesale Operations team and build a culture of teamwork.
• Oversee loans to ensure compliance with TRID and state/federal rules.
• Manage daily pipeline to ensure timely closings or dispositions.
• Coordinate with underwriting, processors, closers and clients for efficient closings.
• Support underwriting management throughout the loan process and respond to questions.

Skills

People management

Mortgage operations

Regulatory compliance

MS Office

Written & verbal communication

Attention to detail

Confidentiality

Professional demeanor

Self-motivation

Organizational skills

Education

Bachelor's degree or equivalent

Tools

MS Office

Job description

Deephaven Mortgage LLC in Charlotte, NC, is seeking a Wholesale Operations Manager to lead an operations team through end-to-end mortgage processes. Hybrid role, 3–4 days in the Ballantyne office, ensuring efficiency, compliance and exceptional service while meeting financial goals.

You will oversee origination, processing and closing activities, collaborate with underwriting and clients, and drive process improvements across the team.