Wholesale Inventory - Specialist II (Manheim)

Cox Enterprises; New Mexico; Presencial; USD 42.000 - 64.000; Jornada completa

Descripción de la vacante

Cox Enterprises in Albuquerque, NM is seeking a Wholesale Specialist II to strengthen client relationships across Manheim channels. You will guide clients, coordinate with internal teams, and drive solutions to meet evolving needs in a matrix-structured organization.

The role emphasizes strategic advising, data-driven transactions, and a focus on seamless collaboration with business partners to ensure consistent service levels and high customer satisfaction.

Formación

• High School Diploma/GED and 3 years' related field experience; degree/certification may substitute.
• Bachelor’s degree in a related discipline preferred.
• Experience as Wholesale Specialist preferred.
• Excellent verbal and written communication.
• Strong organizational and relationship-building skills.
• Problem solving and de-escalation abilities.
• Ability to work independently and in a team.

Responsabilidades

• Cultivate and nurture client relationships with proactive engagement and tailored solutions.
• Coordinate with sales, mobile inspections, dealer services, and trade desk teams.
• Serve as liaison between clients and internal units; ensure follow-through.
• Use consultative approach to discuss sales performance with dealers using market data.
• Coach clients to use our tools and educate on marketplace policies.
• Prioritize tasks professionally to maintain client satisfaction.
• Engage clients with guidance on implementing wholesale strategy.
• Track activities and provide weekly summaries.
• Coordinate with auction teams for seamless vehicle handoffs.
• Communicate daily with Trade Desk Consultants about regional units.

Conocimientos

Client relationship management

Verbal and written communication

Organizational skills

Problem solving and de-escalation

Interpersonal skills

Teamwork and independence

Educación

HS Diploma/GED

Bachelor’s degree preferred

Descripción del empleo

Candidate must live in Albuquerque, New Mexico

The Wholesale Specialist II embodies a One Manheim mindset, facilitating client interactions across various Manheim channels and locations. The specialist II focuses on building strong client relationships, offering strategic guidance, and providing solutions to meet evolving needs. This role requires navigating a complex and competitive matrix style organization, fostering synergies between digital and physical channels, and ensuring seamless collaboration with business partners.

With a solution-focused approach, the specialist ensures consistent service levels through close coordination with business partners. They lead the sales process coordination, leveraging data to drive successful transactions and educating both clients and colleagues. Exceptional prioritization skills and professionalism are essential to manage client interactions effectively and enhance overall customer satisfaction.

PRIMARY DUTIES/KEY RESPONSIBILITES

• Cultivate and nurture strong relationships with clients through proactive engagement, personalized communication, and tailored solutions to meet their needs. Utilize industry insights and product knowledge to provide valuable guidance and recommendations, demonstrating a commitment to client satisfaction and long-term partnership
• Partner closely with various business units, including sales, mobile inspections, dealer services, and trade desk teams, to ensure a unified approach in serving clients, enhancing their experience through seamless coordination and alignment of strategies.
• Acts as a liaison between clients and internal business units, demonstrating responsiveness, follow-through, autonomous problem solving and ownership in resolving issues from start to finish. Effectively coordinates efforts to address client needs and exceed expectations, showcasing versatility and adaptability in handling diverse tasks to ensure client satisfaction.
• Utilizing a consultative approach, foster constructive dialogue with dealers on their sales performance, leveraging industry and sales trends as well as vehicle valuation data and market insights to provide strategic recommendations aimed at enhancing efficiency and effectiveness in their sales tactics.
• Empower clients through personalized coaching sessions to adeptly utilize our suite of tools, ensuring optimal effectiveness and satisfaction in their experience. Additionally, educate clients on marketplace policies to ensure compliance and maximize their success across the platform
• Demonstrates effective prioritization skills, professionalism in client relationships, and assists with customer care issues promptly and professionally.

Additional Responsibilities:

• Engage with clients to offer tailored guidance on implementing their comprehensive wholesale strategy
• Maximize VIN-level success and minimize churned client accounts
• Collaborate with internal teams for a comprehensive client service approach
• Skilled in analyzing market insights and data to derive account recommendations
• Support Vehicle Condition Specialist to ensure the client’s off-site wholesale inventory is promptly captured, inspected, and listed
• Communicate daily with Trade Desk Consultants about units worked in their respective regions/territories.
• Coordinate closely with auction teams to ensure seamless handoff of vehicles flowing from upstream digital sales channels to physical sales channels
• Provide weekly communication summarizing client activity and opportunities
• Track interactions in Salesforce

Required Experience & Specialized Knowledge and skills

• High School Diploma/GED and 3 years' experience in a related field. The right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline
• Bachelor’s degree in a related discipline preferred.
• Previous experience as a Wholesale Specialist preferred
• Strong verbal and written skills required.
• Strong organizational skills required
• Ability to build strong business relationships required.
• Problem solving and de-escalation skills required.
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team.

Education & Experience Equivalency with No Diploma or Certification*

• 5 years’ experience in a related field.