Remote Dealer Services Specialist II - Miami South

Cox Enterprises; Florida; Remote; USD 60,000 - 90,000; Full time

Job summary

Manheim is seeking a Dealer Services Specialist II to build strong client relationships and coordinate across sales, dealer services, and related teams. This role emphasizes a solution-focused approach in a matrix organization and requires onsite presence.

The position covers the Miami, Coral Gables, Kendall, Doral area and surrounding regions, with travel to dealerships as needed. Bilingual English/Spanish highly preferred.

Qualifications

• Strong verbal and written communication skills.
• Ability to build strong business relationships.
• Analytical skills and attention to detail.
• Excellent organizational abilities.
• Problem solving and de-escalation skills.
• Ability to work independently and as part of a team.

Responsibilities

• Cultivate and nurture strong relationships with clients through proactive engagement, personalized communication, and tailored solutions to meet their needs.
• Partner closely with sales, mobile inspections, dealer services, and trade desk teams to ensure a unified approach in serving clients.
• Acts as a liaison between clients and internal business units, coordinating efforts to address client needs from start to finish.
• Utilize industry and sales trends, vehicle valuation data, and market insights to provide strategic recommendations for dealers.
• Educate clients on marketplace policies and empower them to use our tools effectively.
• Demonstrates prioritization and professionalism, addressing customer care issues promptly.

Skills

Relationship building

Communication skills

Analytical thinking

Organizational skills

Problem solving

Team collaboration

Independent worker

Education

HS diploma or GED

Bachelor's degree in related discipline

Job description

*** Bilingual English / Spanish Highly Preferred ***

This position requires working onsite at an auction location a minimum of twice per month and visiting dealerships within the assigned territory a minimum of four times per month.

Territory Coverage: The assigned territory includes Miami, Coral Gables, Kendall, Doral and surrounding areas.

The Dealer Services Specialist II embodies a One Manheim mindset, facilitating client interactions across various Manheim channels and locations. The specialist II focuses on building strong client relationships, offering strategic guidance, and providing solutions to meet evolving needs. This role requires navigating a complex and competitive matrix style organization, fostering synergies between digital and physical channels, and ensuring seamless collaboration with business partners.

With a solution-focused approach, the specialist ensures consistent service levels through close coordination with business partners. They lead the sales process coordination, leveraging data to drive successful transactions and educating both clients and colleagues. Exceptional prioritization skills and professionalism are essential to manage client interactions effectively and enhance overall customer satisfaction.

Responsibilities:

• Cultivate and nurture strong relationships with clients through proactive engagement, personalized communication, and tailored solutions to meet their needs. Utilize industry insights and product knowledge to provide valuable guidance and recommendations, demonstrating a commitment to client satisfaction and long-term partnership

• Partner closely with various business units, including sales, mobile inspections, dealer services, and trade desk teams, to ensure a unified approach in serving clients, enhancing their experience through seamless coordination and alignment of strategies.

• Acts as a liaison between clients and internal business units, demonstrating responsiveness, follow-through, autonomous problem solving and ownership in resolving issues from start to finish. Effectively coordinates efforts to address client needs and exceed expectations, showcasing versatility and adaptability in handling diverse tasks to ensure client satisfaction.

• Utilizing a consultative approach, foster constructive dialogue with dealers on their sales performance, leveraging industry and sales trends as well as vehicle valuation data and market insights to provide strategic recommendations aimed at enhancing efficiency and effectiveness in their sales tactics.

• Empower clients through personalized coaching sessions to adeptly utilize our suite of tools, ensuring optimal effectiveness and satisfaction in their experience. Additionally, educate clients on marketplace policies to ensure compliance and maximize their success across the platform

• Demonstrates effective prioritization skills, professionalism in client relationships, and assists with customer care issues promptly and professionally.

Qualifications:

Minimum

• High School Diploma/GED and 3 years’ experience in a related field. The right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline; or 5 years’ experience in a related field

• Strong verbal and written skills

• Strong organizational skills

• Strong analytical skills and attention to detail

• Ability to build strong business relationships

• Problem solving and de-escalation skills

• Excellent communication and interpersonal skills

• Ability to work independently and as part of a team

Preferred

• Bachelor’s degree in a related discipline

• Previous experience as a Wholesale Specialist