Wholesale Customer Service Representative

Karen Kane; Los Angeles (CA); On-site; USD 42,000 - 56,000; Full time

Job summary

Karen Kane is seeking a Wholesale Women's Apparel Customer Service Representative in Los Angeles. The role serves as the primary contact for retail clients, handling orders, product inquiries, and issue resolution.

You will work closely with sales and warehouse teams to ensure on-time delivery and customer satisfaction. The ideal candidate has strong communication skills, a customer-first attitude, and experience in wholesale or retail apparel.

Qualifications

• Experience in customer service, preferably in wholesale or retail apparel.
• Strong verbal and written communication skills with a professional demeanor.
• Ability to multi-task and manage multiple customer accounts simultaneously.
• Proficiency with Microsoft Office Suite and CRM software.

Responsibilities

• Process and manage customer orders, ensuring accuracy and timely fulfillment.
• Manage return approvals and processing.
• Coordinate with warehouse and shipping teams to ensure on-time delivery.
• Provide product recommendations based on customer needs and trends.
• Follow up with customers to ensure satisfaction and encourage repeat business.
• Collaborate with the sales team to identify upsell opportunities.

Skills

Communication skills

Customer service

Problem-solving

Multi-tasking

CRM experience

Team collaboration

Education

High school diploma

College degree preferred

Tools

Microsoft Office

CRM software

Job description

As a Wholesale Women's Apparel Customer Service Representative, you will be the primary point of contact for our retail clients, providing outstanding support and assisting with order inquiries, product information, and more. The ideal candidate will have excellent communication skills, a positive attitude, and a passion for helping customers succeed.

Key Responsibilities:

• Process and manage customer orders, ensuring accuracy and timely fulfillment.
• Manage return approvals and processing.
• Manage major department store orders; shave inventory, edit & revise orders as needed.
• Assist clients with product inquiries, including availability, sizing, and style details.
• Troubleshoot and resolve customer complaints or concerns, aiming for quick and effective solutions.
• Provide product recommendations and advice based on customer needs and trends.
• Coordinate with warehouse and shipping teams to ensure on-time delivery and handle shipping-related issues.
• Maintain accurate records of customer interactions, orders, and feedback in our CRM system.
• Follow up with customers to ensure satisfaction and encourage repeat business.
• Collaborate with the sales team to identify and capitalize on upselling or cross-selling opportunities.
• Stay up-to-date on our product offerings, industry trends, and competitors to best assist customers.

Qualifications:

• Previous experience in customer service, preferably in the wholesale or retail apparel industry.
• Strong verbal and written communication skills, with a professional and friendly demeanor.
• Excellent problem-solving abilities and attention to detail.
• Ability to multi-task and manage multiple customer accounts simultaneously.
• Proficiency with Microsoft Office Suite and CRM software (experience with [CRM name, e.g., Salesforce, HubSpot] is a plus).
• Ability to thrive in a fast-paced environment while maintaining a positive attitude.
• Knowledge of fashion trends and apparel-related terminology is a plus.
• High school diploma or equivalent; college degree preferred.