Wholesale Customer Service Coordinator

Naked Wardrobe; Los Angeles (CA); On-site; USD 52,000 - 72,000; Full time

Job summary

Naked Wardrobe seeks a Wholesale Customer Service Coordinator to streamline wholesale processes and support the sales team. The role focuses on efficient customer service, accurate data management in Netsuite/Nuorder, and timely order processing aligned with warehouse logistics.

Ideal candidates will have strong organization, time management, and communication skills, plus experience with Netsuite, GS1, and SPS systems.

Qualifications

• Strong time management, organizational and problem-solving skills.
• High degree of accuracy and excellent written and verbal communication.
• Ability to work independently with reliability and discretion.

Responsibilities

• Manage end-to-end sales order entry, changes, shipping and invoicing.
• Enter and process orders from new customer creation to final invoice.
• Maintain Netsuite and Nuorder data accuracy for monthly shipping visibility.
• Coordinate with warehouse to confirm inventory receipt and update order status.
• Process returns, credits, and return authorizations with approvals.
• Collaborate cross-functionally with Production, Logistics, Finance and Merch.
• Support Account Executives with sales reports and new account materials.

Skills

Time management

Organizational skills

Problem-solving

Written communication

Verbal communication

Independence

Calm under pressure

Tools

MS Office

Excel

Netsuite

GS1

SPS

Job description

Naked Wardrobe is seeking a talented Wholesale Customer Service Coordinator to join our dynamic team. The Wholesale Customer Service Coordinator is a key liaison, responsible for supporting the wholesale department with all customer processes and logistics. This role streamlines communication, provides excellent customer service, and ensures operational efficiencies. The coordinator will work closely with the sales team to manage information flow to both sales and customers, maintain accurate system updates, ensure timely order processing and collection of prepayments, and coordinate shipping with the warehouse team to meet delivery dates.

This position interacts with internal teams including Logistics, Production, Finance, and Inventory, as well as internal or external sales representatives. The ideal candidate thrives in a deadline-driven, fast-paced environment and works with a high level of self-direction.

Responsibilities

• Order and Customer Management: Manage the end-to-end process for sales order entry, changes, shipping, and invoicing. Enter and process orders from new customer creation to final invoice
• System & Data Accuracy: Manage new customer set-up forms for accuracy in Netsuite and Nuorder. Maintain accurate records for monthly shipping visibility
• Logistics & Fulfillment: Coordinate with sales reps and logistics to confirm inventory receipt and update order status in Nuorder/Netsuite. Allocate orders to the Distribution Center (DC) and monitor fulfillment progress
• Warehouse Communication: Maintain effective communication with the warehouse to ensure timely order processing, address issues, and confirm shipping occurs daily prior to cancel dates
• Returns & Credit: Assist customers with Return requests, swaps, and exchanges (with Head of Sales approval). Process returns, Credit Memos, and Return Authorizations, and create UPS/DHL return labels
• Cross-Functional Collaboration: Work with Production and internal logistics to expedite product delivery. Collaborate with the Merch team to cleanse systems of "dropped styles" and communicate updates. Work with Finance to resolve chargebacks
• Administrative Support: Assist Account Executives with various administration tasks, including sales reports, creating linesheets, and compiling new account presentations

Qualifications

• At least 4+ years working in a wholesale customer service role
• Working proficiency in data entry systems and MS Office, with Excel proficiency being mandatory
• Working proficiency with Netsuite, GS1, and SPS systems
• Strong time management, organizational, and problem-solving skills
• High degree of accuracy and excellent written and verbal communication skills
• Ability to work well independently, displaying dependability and reliability
• Excellent judgment and discretion; ability to handle multiple priorities, meet deadlines, and remain calm and professional in stressful situations
• Must be able to lift and/or move up to 25 pounds
• Able to work a flexible schedule to include occasional weekends and holidays