Account Coordinator

Habitat Clothes To Live In; Sharon (MA); On-site; USD 40,000 - 60,000; Full time

Job summary

Habitat Clothes To Live In is seeking an Account Coordinator to answer inquiries for 1,500+ accounts, coordinate wholesale and ecommerce customers, and provide proactive customer service. The role involves data entry, order processing, and cross-team communication to resolve issues efficiently.

Ideal candidates bring at least 3 years of customer service experience, strong communication skills, and proficiency with Windows, Outlook, Word and Excel.

Qualifications

• Minimum 3 years of customer service experience.
• Proficient in Windows, Outlook, Word and Excel.
• Experience with multiple operating systems.
• Excellent verbal and written communication skills.
• Experience in the apparel industry is a plus.
• Problem solver with ability to multi-task.

Responsibilities

• Handle incoming customers, wholesale & ecommerce questions across phone, email, fax.
• Enter and process orders daily in Nuorder, RLM, and ecommerce orders for wholesale accounts.
• Investigate customer problems and provide resolutions.
• Bridge communication between Customer Service and internal departments on product quality.
• Process payments and refunds while handling sensitive data.
• Record detailed notes and maintain data integrity in CRM records.
• Develop, monitor and manage monthly Open Order Report for assigned region.
• Coordinate with internal departments to expedite orders as required.
• Process requested reports from management.
• Manage tasks for assigned location in the US & Sales Reps.
• Escalate issues to management or departments when needed.
• Support two annual warehouse sales including sale prep, breakdown, and weekend work.
• Oversee inquiries from wholesale and ecommerce emails and respond.
• Assist Ecommerce Department with monitoring phone and email inquiries.
• Operate effectively in a team environment to meet business goals.
• Perform additional duties as assigned.

Skills

Communication skills

Data entry

Microsoft Outlook

Microsoft Word

Microsoft Excel

Organizational skills

Attention to detail

Problem solving

Teamwork

Education

High school diploma or equivalent

Job description

The Account Coordinator will answer inquiries on customer accounts, investigate any issues and find resolutions in a timely manner. A liaison for the company in assisting wholesale accounts, sales reps and ecommerce customers while providing respectful and proactive customer service to over 1,500 accounts, many sales reps and retail customers.

At Habitat Clothes, we know that our employees are our number one asset. We seek to recruit and retain the right people who are passionate about our business, and we provide opportunities for our employees so that they may progress within our company based on their talents, experiences, and their aptitude.

DUTIES AND RESPONSIBILITIES:

• Handle incoming customers, wholesale & ecommerce questions and requests across various platforms, such as phone, email and fax, etc.
• Perform data entry tasks such as entering and processing orders daily in Nuorder, RLM, customer account changes and processing ecommerce customer orders via phone for all wholesale accounts.
• Investigate customer problems and/or complaints to successful resolution
• Bridge communication between Customer Service and internal departments to address and uphold product quality concerns.
• Process payments and refunds and handling sensitive personal payment information
• Record detailed notes and maintaining data integrity in CRM records
• Develop, monitor and manage monthly Open Order Report for assigned region
• Connect with the internal departments to expedite orders as required
• Processes requested reports from management
• Manage and process tasks for assigned location in the US & Sales Reps
• Discern when to escape an issue to management or specific departments
• Work & support 2 annual warehouse sales including sale preparation, breakdown and working on Friday and Saturday at the Sale
• Oversee and respond to inquiries received through general wholesale and individual company emails accounts
• Assist the Ecommerce Department in monitoring and processing phone and email inquiries
• Work effectively in a team environment to meet business goals and objectives.
• Performs additional duties as assigned.

QUALIFICATIONS NEEDED FOR THE ROLE:

• High school diploma or equivalent
• Minimum of 3 years of customer service experience
• Ability to effectively work in a Windows environment with experience in Outlook, Word and Excel
• Experience with multiple operating systems
• Excellent verbal and written communication skills
• Strong organizational skills and attention to detail
• Experience in the apparel industry is a plus
• Problem solver with the ability to multi-task using judgment and decision-making skills

KEY COMPETENCIES:

Teamwork minded

Dependable

Time Management

Organization

Data Entry

Flexibility to seasonality of the business