Wholesale Branch Manager

Paycom; Warminster Township (Bucks County); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive pay

Annual incentive program

Full benefits package

401k with match

State-of-the-art technology

Growth opportunities

Job summary

HVAC Distributors, Inc. in Warminster Township, PA is seeking an experienced Branch Manager to drive sales and service excellence across the assigned territory. You will lead day-to-day counter operations, coordinate with Account Managers, and ensure exceptional customer satisfaction while meeting financial goals.

The role requires at least 3 years in customer service or sales within HVAC, plus 3 years of managerial experience. Competitive pay with benefits and growth opportunities are offered.

Qualifications

• Associates Degree or Equivalent.

Responsibilities

• Attains or exceeds branch sales and profit budget.
• Manages expenses to sales and margins in order to achieve budgeted performance measures, including customer profitability.
• Develops annual branch budgets; submits to Accountable Manager for approval.
• Reviews branch metrics and remediates variances to budget.
• Develops relationships and communicates with customers to identify and act on areas of opportunity.
• Responsible for the performance of all day-to-day counter and customer service functions ensuring the highest level of teamwork and collaboration.
• Ensures Branch Counter Sales Associate(s) are fielding incoming customer calls, assisting walk-in and will-call customers, reviewing sales queues, and entering sales orders into Eclipse.
• Continually collaborates with designated Account Manager(s) to ensure overall customer satisfaction.
• Responsible for overall territory customer service management with respect to quotes, delivery, order management, warranty issues, collateral, customer follow-up, problem resolution, and lead generation
• Shipping, Receiving & Delivery: Ensures Branch Associates are performing all day-to-day shipping, receiving, and warehousing functions ensuring the highest level of accuracy, productivity, and teamwork.
• Ensures the efficient flow of materials between branch, CDC, and/or customer locations by coordinating and monitoring transfers, equipment and grooved or palleted duct board deliveries.
• Delegates where appropriate but is responsible for effective coordination with internal co-workers and customers daily, local and same-day deliveries to customer location or jobsite.
• Why work for HVAC Distributors? We have been in business for over 35 years; Competitive compensation program; Annual incentive program; Full benefit package first of the month following 30 days of employment; 401k Program with match; State of the art technology; Growth opportunities; Best Places to Work in PA 2023, 2024, 2025&2026

Skills

Customer service

Sales

Leadership

Education

Associate degree or equivalent

Job description

• Attains or exceeds branch sales and profit budget.
• Manages relationship of expenses to sales and margins in order to achieve budgeted performance measures (metrics) including customer profitability.
• Develops annual branch budgets; submits to Accountable Manager for approval.
• Reviews branch metrics and remediates variances to budget.
• Develops relationships and communicates with customers to identify and act on areas of opportunity
• Responsible for the performance of all day-to-day counter and customer service functions ensuring the highest level of teamwork and collaboration.
• Ensures Branch Counter Sales Associate(s) are fielding incoming customer calls, assisting walk-in and will-call customers, reviewing sales queues, and entering sales orders into Eclipse.
• Continually collaborates with designated Account Manager(s) to ensure overall customer satisfaction.
• Responsible for overall territory customer service management with respect to quotes, delivery, order management, warranty issues, collateral, customer follow-up, problem resolution, and lead generation

Shipping, Receiving & Delivery

• Ensures Branch Associates are performing all day-to-day shipping, receiving, and warehousing functions ensuring the highest level of accuracy, productivity, and teamwork.
• Ensures the efficient flow of materials between branch, CDC, and/or customer locations by coordinating and monitoring transfers, equipment and grooved or palleted duct board deliveries.
• Delegates where appropriate but is responsible for effective coordination with internal co-workers and customers daily, local and same-day deliveries to customer location or jobsite.

Why work for HVAC Distributors?

• We have been in business for over 35 years
• Competitive compensation program
• Annual incentive program
• Full benefit package first of the month following 30 days of employment
• 401k Program with match
• State of the art technology
• Growth opportunities
• Best Places to Work in PA 2023, 2024, 2025&2026

Qualifications

Education and/or Experience:

• Associates Degree orEquivalent.
• Minimum of 3 years of customer service or sales experience in HVAC or relative industry.
• 3 Years Managerial Experience

HVAC Distributors, Inc. is proud to be an equal opportunity employer committed to hiring a diverse workforce.