Wholesale Account Manager (NonQm)

Mortgage Management Consultants; Glendale (CA); On-site; USD 65,000 - 90,000; Full time

Job summary

SKY TPO is seeking an Account Manager to support Account Executives and mortgage brokers through the loan process, ensuring timely communication and issue resolution to keep loans moving from submission to closing.

The role emphasizes strong organization, service orientation, and knowledge of Non-QM guidelines while delivering a superior broker experience.

Qualifications

• 2–4 years of experience in wholesale mortgage lending, account management, loan operations, or a related mortgage role.
• Experience supporting mortgage brokers in a wholesale or Non-QM lending environment preferred.
• Strong understanding of Non-QM loan products, guidelines, documentation, and wholesale lending processes.
• Excellent communication, organization, customer service, and relationship-building skills.
• Ability to manage multiple loans, brokers, and priorities in a fast-paced environment.
• Strong attention to detail and ability to identify issues before they impact the loan process.
• Strong problem-solving abilities with a proactive and customer-focused mindset.
• Proficiency with mortgage lending systems, LOS platforms, and other business technology.
• Ability to work effectively with Account Executives, Underwriting, Operations, and other internal teams.
• Self-motivated, organized, and able to work independently while contributing to a collaborative team environment.
• Ability to maintain professionalism and responsiveness while managing a high-volume pipeline.

Responsibilities

• Serve as a primary point of contact for mortgage brokers throughout the loan process
• Support Account Executives by managing broker relationships and assisting with day-to-day account activity
• Review loan submissions for completeness and ensure required documentation is provided
• Assist brokers with Non-QM product guidelines, loan requirements, and submission procedures
• Provide timely updates to brokers regarding loan status, conditions, underwriting decisions, and outstanding items
• Coordinate with underwriting, processing, closing, credit, and other internal teams to resolve loan-level issues
• Monitor assigned pipelines to identify potential delays and proactively communicate solutions
• Assist brokers with loan scenarios and help identify appropriate Non-QM programs based on borrower qualifications
• Maintain a strong understanding of SKY TPO’s Non-QM products, guidelines, processes, and service standards
• Build and maintain strong working relationships with brokers and internal business partners
• Track pipeline activity and ensure loans remain on schedule throughout the loan process
• Respond promptly to broker questions, requests, and escalations while providing a high level of customer service
• Identify opportunities to improve the broker experience and communicate feedback to leadership
• Ensure all account management activities meet company, investor, and regulatory compliance standards
• Represent SKY TPO with professionalism, responsiveness, integrity, and strong Non-QM product knowledge

Skills

Wholesale mortgage lending

Account management

Communication

Organization

Customer service

Relationship-building

LOS platforms

Tools

LOS platforms

Job description

Description

SKY TPO is seeking a results-driven Account Manager to join our growing team within the wholesale Non-QM mortgage space. This role is ideal for a highly organized and service-oriented mortgage professional with strong communication skills, a deep understanding of Non-QM products, and a passion for delivering an exceptional broker experience. The Account Manager will be responsible for supporting Account Executives and mortgage brokers throughout the loan process, providing timely communication, resolving issues, and helping ensure loans move efficiently from submission through closing. This position plays a key role in delivering the fast decisions, strong communication, and responsive service that define the SKY TPO experience.

Key Responsibilities

• Serve as a primary point of contact for mortgage brokers throughout the loan process
• Support Account Executives by managing broker relationships and assisting with day-to-day account activity
• Review loan submissions for completeness and ensure required documentation is provided
• Assist brokers with Non-QM product guidelines, loan requirements, and submission procedures
• Provide timely updates to brokers regarding loan status, conditions, underwriting decisions, and outstanding items
• Coordinate with underwriting, processing, closing, credit, and other internal teams to resolve loan-level issues
• Monitor assigned pipelines to identify potential delays and proactively communicate solutions
• Assist brokers with loan scenarios and help identify appropriate Non-QM programs based on borrower qualifications
• Maintain a strong understanding of SKY TPO’s Non-QM products, guidelines, processes, and service standards
• Build and maintain strong working relationships with brokers and internal business partners
• Track pipeline activity and ensure loans remain on schedule throughout the loan process
• Respond promptly to broker questions, requests, and escalations while providing a high level of customer service
• Identify opportunities to improve the broker experience and communicate feedback to leadership
• Ensure all account management activities meet company, investor, and regulatory compliance standards
• Represent SKY TPO with professionalism, responsiveness, integrity, and strong Non-QM product knowledge

Requirements

• 2–4 years of experience in wholesale mortgage lending, account management, loan operations, or a related mortgage role
• Experience supporting mortgage brokers in a wholesale or Non-QM lending environment preferred
• Strong understanding of Non-QM loan products, guidelines, documentation, and wholesale lending processes
• Excellent communication, organization, customer service, and relationship-building skills
• Ability to manage multiple loans, brokers, and priorities in a fast-paced environment
• Strong attention to detail and ability to identify issues before they impact the loan process
• Strong problem-solving abilities with a proactive and customer-focused mindset
• Proficiency with mortgage lending systems, LOS platforms, and other business technology
• Ability to work effectively with Account Executives, Underwriting, Operations, and other internal teams
• Self-motivated, organized, and able to work independently while contributing to a collaborative team environment
• Ability to maintain professionalism and responsiveness while managing a high-volume pipeline

Why Join SKY TPO?

SKY TPO is building a new kind of wholesale Non-QM lending experience focused on making Non-QM refreshingly simple for mortgage brokers. Led by experienced mortgage professionals, SKY TPO is committed to delivering great products, fast decisions, strong communication, and a team that is accessible when brokers need support. As an Account Manager, you will have the opportunity to play a critical role in building the broker