Wholesale Account Coordinator (Bilingual Spanish)

24 Seven Talent; Los Angeles (CA); On-site; USD 65,000 - 70,000; Full time

Job summary

24 Seven Talent is seeking a Wholesale Account Coordinator (Bilingual Spanish) to oversee day-to-day boutique sales operations, deposits, and coordination with store owners, reps, and internal teams. You will ensure orders are paid, confirmed, and shipped on schedule while keeping all parties informed.

Primary contact for boutique accounts; strong organizational skills and proactive follow-up are essential. On-site role in Chatsworth, CA with standard daytime hours.

Qualifications

• 2+ years in customer service or account management within wholesale apparel.
• Proficient in English and Spanish.
• Excellent organizational skills to manage multiple orders and deadlines.
• Comfortable with numbers and basic reporting.
• Proficient in Excel or Google Sheets.
• Experience with NetSuite is a plus.

Responsibilities

• Manage boutique order deposits, payment links, outstanding balances, and payment discrepancies with accounting.
• Serve as the primary contact for boutique accounts, handling inquiries, order confirmations, shipping updates, and issues.
• Communicate order statuses, payment updates, delays, and needs to independent reps and internal teams.
• Coordinate order releases and fulfillment with the warehouse; ensure timely picking, packing and shipping.
• Track shipments, provide tracking info, and resolve post-shipment issues (returns, damages, shortages).
• Maintain accurate customer records, sales orders, and account notes in NetSuite.
• Monitor open orders and unpaid deposits; provide updates and identify process-improvement opportunities.

Skills

Customer service

Account management

Communication skills

Multitasking

Bilingual EN/ES

Tools

NetSuite

Excel/Sheets

Job description

An established apparel company is seeking a Wholesale Account Coordinator (Bilingual Spanish) to oversee day-to-day boutique sales operations, including collecting order deposits, keeping store owners, sales representatives, and internal teams informed, and coordinating order fulfillment and shipping.

You will serve as the primary point of contact for wholesale boutique accounts, supporting independent specialty retailers that carry the company's products. You will ensure boutique orders are paid, confirmed, and shipped on schedule while keeping all parties informed throughout the process. This role works closely with three key groups: boutique owners, independent sales representatives, and internal sales and warehouse teams. It is ideal for someone who is highly organized, proactive with follow-up, detail-oriented, and enjoys building strong business relationships with independent retailers.

Details

Compensation

$65-70k/yr.

Employment

Direct Hire

Location

Chatsworth, CA 91311

Schedule

Monday-Friday ONSITE in-office

Hours

7:30AM-4PM PST

Responsibilities

• Manage boutique order deposits, payment links, outstanding balances, and payment discrepancies in partnership with accounting.
• Serve as the primary point of contact for boutique accounts, handling inquiries, order confirmations, shipping updates, and account-related issues.
• Communicate order statuses, payment updates, delays, and customer needs to independent sales representatives and internal sales teams.
• Coordinate order releases and fulfillment with the warehouse, ensuring orders are picked, packed, and shipped within designated timelines.
• Track shipments, provide tracking information, and resolve post-shipment issues, including returns, damages, and shortages.
• Maintain accurate customer records, sales orders, and account notes in NetSuite.
• Monitor open orders and unpaid deposits, providing status updates and identifying opportunities for process improvement.

Required Qualifications

• 2+ years of experience in customer service, account management, sales support, or order management, preferably within wholesale, apparel, or consumer products.
• Strong written and verbal communication skills with a professional, customer-focused approach.
• Excellent organizational skills and ability to manage multiple orders, payments, and deadlines.
• Comfortable with numbers, payment tracking, and basic reporting.
• Proficiency in Microsoft Excel or Google Sheets.
• Bilingual in English and Spanish.

Preferred Qualifications

• Experience with NetSuite, particularly sales orders and customer records.
• Familiarity with warehouse fulfillment, shipping, and order tracking.
• Background in intimates, apparel, or fashion wholesale.