White-Glove Service Coordinator & Scheduling

Tritech Communications, Inc.; United States; On-site; USD 45,000 - 48,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401k with company match

Paid Time Off

Job summary

TRITECH Communications, Inc. is seeking a Service Coordinator at our Garden City, NY headquarters to support clients and field teams by coordinating service requests, work orders, and technician schedules.

The role emphasizes billing, quotes, and maintaining accurate records while delivering a white-glove customer experience in a fast-paced environment. The ideal candidate will have ticketing system experience (ConnectWise) and strong problem-solving skills, with 3–5+ years in customer-facing

Qualifications

• Experience in customer service, service coordination, dispatching, or similar operations.
• Experience coordinating or dispatching field technicians in technical settings.
• Associate degree preferred; bachelor’s degree a plus or equivalent experience.
• Experience with ticketing/service management systems; ConnectWise preferred.
• Strong organizational skills and excellent verbal and written communication.

Responsibilities

• Serve as the first contact for inbound service requests.
• Monitor open tickets in ConnectWise and follow up to meet SLAs.
• Provide customers with updates on technician schedules and service status.
• Schedule technicians for on-site visits and coordinate resources.
• Prepare quotes, invoices, and pricing based on contracts and SLAs.
• Coordinate with AR to resolve billing discrepancies and maintain records.

Skills

Ticketing systems

Sales orders

Scheduling

Billing

Cost estimates

Education

Associate degree

Bachelor’s degree

Tools

ConnectWise

ERP

CRM

Job description

TRITECH Communications, Inc. is seeking a Service Coordinator at our Garden City, NY headquarters to support clients and field teams by coordinating service requests, work orders, and technician schedules.

The role emphasizes billing, quotes, and maintaining accurate records while delivering a white-glove customer experience in a fast-paced environment. The ideal candidate will have ticketing system experience (ConnectWise) and strong problem-solving skills, with 3–5+ years in customer-facing