White-Glove Lab Equipment Relocation & Setup Specialist

Tobin Scientific; Cambridge (MA); On-site; USD 65,000 - 77,000; Full time

Benefits offered by this job

Unlimited Vacation

Health

Vision

Dental

Life Insurance: Basic and Supplemental

Long Term Disability

401(K) Match

Weekly Pay

Referral Program

9 Paid Holidays

Tuition Reimbursement

Job summary

Tobin Scientific, a leading provider of cold chain, ambient storage, and transport & logistics services for the biopharma industry, is seeking an Equipment Services Specialist. This role delivers high-touch logistics in a laboratory/R&D environment, coordinating moves and reconfigurations with clients across Cambridge and Beverly.

You will manage equipment handling, communication, and inventory systems, ensuring precise, compliant service and a strong onsite presence.

Qualifications

• High School diploma or GED required.
• 3+ years in material handling, logistics, or equipment moving/installation.
• Familiar with warehouse management/inventory systems and quick learner.
• Strong customer service and client engagement skills.
• Experience coordinating work with customers or internal teams preferred.
• Ability to handle delicate and high-value equipment with precision.
• Mechanically inclined with ability to use basic tools.
• Strong communication and organizational skills.
• Ability to work independently and manage tasks from planning through execution.
• Physically capable of lifting up to 50 lbs and extended standing/walking.
• Comfortable working in laboratory or regulated environments.
• Fluent in English (Both Speaking and Writing).
• Has a vehicle to transport themselves between Cambridge and Beverly.

Responsibilities

• Perform white glove delivery and installation of laboratory equipment.
• Be the primary contact for service requests from start to finish.
• Plan and coordinate moves with clients, including scope, sequencing, and scheduling.
• Safely uncrate, build, transport, and install equipment per requirements.
• Disassemble and reassemble laboratory equipment as needed.
• Collaborate with lab personnel for proper placement and readiness.
• Handle high-value or regulated equipment with care and accountability.
• Read and interpret move plans and service requests.
• Identify risks and communicate issues proactively.
• Provide professional onsite customer service with a polished presence.
• Support receiving, staging, and inventory activities as needed.
• Cover Cambridge and Beverly locations, providing operational support as needed.
• Maintain proficiency in WMS and inventory systems across locations.
• Step into responsibilities at either location with minimal transition time.

Skills

Material handling

Logistics

Equipment moving

Customer service

Communication

Inventory systems

Mechanical aptitude

Safety procedures

Education

High School diploma or GED

Tools

Warehouse management systems

Job description

Tobin Scientific, a leading provider of cold chain, ambient storage, and transport & logistics services for the biopharma industry, is seeking an Equipment Services Specialist. This role delivers high-touch logistics in a laboratory/R&D environment, coordinating moves and reconfigurations with clients across Cambridge and Beverly.

You will manage equipment handling, communication, and inventory systems, ensuring precise, compliant service and a strong onsite presence.