White-Glove Financial Services CSR Onsite Charlotte, $19/hr

TTEC; Charlotte (NC); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Health benefits

PTO

Tuition reimbursement

Health and wellness incentives

Job summary

TTEC is seeking a Customer Service Representative - Financial Services in Charlotte, NC to deliver white glove support to customers navigating online banking, product questions, and resolving issues with a smile.

You will work onsite, handle calls, document steps, and contribute to process improvements while meeting performance metrics. Base pay is $19 per hour with bonus opportunities and a benefits package.

Qualifications

• 1 year of customer service experience.
• High school diploma or equivalent.
• Recognize, apply and explain your product or service knowledge.
• Proficient with Microsoft Suite (including Word, Excel, PowerPoint, and Outlook).

Responsibilities

• Answer questions about products via phone while providing website navigation support and assisting with the application process
• Access multiple electronic systems at once and document steps taken to efficiently and accurately complete the request
• Meet established goals for all performance metrics including call quality, productivity, and schedule adherence
• Participate in projects or process improvements to drive operational excellence

Skills

Customer service

Communication

Product knowledge

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

TTEC is seeking a Customer Service Representative - Financial Services in Charlotte, NC to deliver white glove support to customers navigating online banking, product questions, and resolving issues with a smile.

You will work onsite, handle calls, document steps, and contribute to process improvements while meeting performance metrics. Base pay is $19 per hour with bonus opportunities and a benefits package.