Onsite Financial Services Customer Care Pro

TTEC; United States; On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Performance bonus opportunities

Health and wellness incentives

PTO and tuition reimbursement

Job summary

TTEC is seeking a Customer Service Representative in Charlotte, NC to help customers with online banking needs, provide white-glove support, and guide them through product information with a friendly, solution-oriented approach.

You will use multiple systems, document steps, and meet performance metrics while contributing to process improvements. TTEC offers career development, an inclusive culture, and a global team that values humanity in the customer experience.

Qualifications

• 1 year of customer service experience.
• High school diploma or equivalent.
• Recognize, apply and explain product or service knowledge.
• Computer experience.
• Proficient with Microsoft Suite (Word, Excel, PowerPoint, and Outlook).

Responsibilities

• Answer questions about products via phone while providing website navigation support and assisting with the application process.
• Access multiple electronic systems at once and document steps taken to efficiently and accurately complete the request.
• Meet established goals for all performance metrics including call quality, productivity, and schedule adherence.
• Participate in projects or process improvements to drive operational excellence.

Skills

Customer service

Computer experience

Microsoft Office

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

TTEC is seeking a Customer Service Representative in Charlotte, NC to help customers with online banking needs, provide white-glove support, and guide them through product information with a friendly, solution-oriented approach.

You will use multiple systems, document steps, and meet performance metrics while contributing to process improvements. TTEC offers career development, an inclusive culture, and a global team that values humanity in the customer experience.