White-Glove Customer Care Lead

VantageSpecialtyChemicals; Warren Township (NJ); On-site; USD 62,000 - 90,000; Full time

Benefits offered by this job

FSA

Life/AD&D insurance

Disability insurance

EAP

Paid time off

Parental leave

401(k) matching

Job summary

Vantage is seeking a Customer Care Lead to provide best-in-class support, manage key accounts, and drive proactive communication with customers. You will partner with Sales, Operations, and CSRs to ensure timely orders, SLA achievement, and regional process standardization.

Ideal candidates will have 3+ years in inside sales or customer service leadership, a Bachelor's in a related field, and experience leading cross-functional teams and ERP/MRP/CRM systems.

Qualifications

• 3 years of Inside Sales, Sales, or Customer Service Lead experience.
• Bachelor’s degree in Business, Supply Chain or Engineering or related field required.
• Previous leadership experience required.

Responsibilities

• Provide best-in-class customer support and proactive communication.
• Manage key customer accounts and coordinate with CSRs.
• Ensure entry of purchase orders and monitor deliveries and inventories.
• Improve retention by reducing order abandonment through SLA adherence.
• Standardize processes regionally and support continuous improvement.

Skills

Communication

Critical thinking

Problem solving

Prioritization

Leadership

Cross-functional

CRM familiarity

Education

Bachelor’s degree in Business/Supply Chain/Engineering

Tools

ERP/MRP systems

CRM systems

Job description

Vantage is seeking a Customer Care Lead to provide best-in-class support, manage key accounts, and drive proactive communication with customers. You will partner with Sales, Operations, and CSRs to ensure timely orders, SLA achievement, and regional process standardization.

Ideal candidates will have 3+ years in inside sales or customer service leadership, a Bachelor's in a related field, and experience leading cross-functional teams and ERP/MRP/CRM systems.